Service Agent Customer

MarioMorales

*****.***********@*****.*** 305-***-**** Miami, Fl

Education

Florida International University Miami, FL

BA IN PHILOSOPHY Aug 2021 – May 2023

GPA: 3.83

Miami-Dade College Miami, FL

AA IN PHILOSOPHY Jan 2015 – May 2021

Work Experience

Swissport Miami, FL

PASSENGER SERVICE AGENT Oct 2022 – Sep 2023

• Demonstrated competency as the lead of a team of seven agents as Flight Controller and Gate Lead.

• Provided operational skills with efficient use of the Emirates check-in system and MACS system by checking-in up to 80 passengers a flight while maintaining responsibilities as the lead.

• Sustained the highest tier of customer service for Emirates passengers who expect it with a friendly demeanor and knowledge to answer questions.

UPS Miami, FL

LINE TENDER Nov 2018 – May 2021

• Exhibited acute observational skills by overseeing a high-speed conveyor belt line and removing any packages that do not belong and rearranging packages to prevent any stoppages or miscans. P.F. Chang’s Miami, Fl

SERVER/WAITER Jul 2016 – Feb 2017

• Demonstrated upselling skills by having averaged the highest number of sales.

• Maintained professional efficiency in shifts that can last up to 14 hours with a break. P.F. Chang’s Miami, FL

RUNNER/BAR BACK Apr 2015 – Jul 2016

• Exhibited dexterity by handling hot trays of food safely to dining tables.

• Maintained a well-stocked bar and ensured the area was sanitary and presentable while also having assisted with guests ordering food/drinks at the bar itself.

Cinebistro Miami, FL

KITCHEN PORTER Apr 2015 – Apr 2015

• Loaded plates into industrial dishwasher and assisted kitchen staff with moving heavy objects. Skills

Languages: English, Spanish

Certifications: Certificate in Law, Ethics & Society, Certificate in Pre-Law Skills and Professional Values Awards

May 2023

Phi Sigma Tau Philosophy Honor Society, Recognized for maintaining an A average in philosophy courses and submitting a research paper that was reviewed by the philosophy department. Phi Sigma Tau

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