Customer Service General Manager
Resume:
Fred Rigger
Cockeysville, Maryland 21030
**********.***@*****.***
To whom it may concern,
Hotel General Manager Days Inn Baltimore is a great fit with my experience.
Guest expect a clean and friendly environment. This is credo I always go by. First impression counts along with friendly professional respect to ensure that guest have a great stay and will come back.
I have managed different aspects of lodging environments and hospitality services arenas. For the past ten years I have been the Managing Partner operating programs, meals and housing for recovering addicts. My management career has always been in customer service both in the corporate and nonprofit arenas. One of the businesses we operated was Nags Head Fishing Pier and Motel. My experience in F&B included fast food counter service, seated dining, full bar service, catering and running events while overseeing BOH, FOH and other departments that came together to efficiently and equitably ensure all guests were satisfied. I made sure the team of up to two hundred were knowledgeable of all their duties and details that gave guests a great experience.
Most importantly I am aware of great customer service and what it takes to satisfy residents and take care of coworkers. The residents of Brightview expect a clean environment with professional and friendly staff. They want activities and quality meal services in a home-like setting. My event experience includes all holiday events, day to day activities keeping guests and house members engaged in life, My profit margins met or exceeded projections in all areas. The knowledge of Microsoft programs, P&L’s, and other accounting reports allowed me to keep track of all operations and make corrections as needed.
Integrity stands out as one of my identifying traits. Everything I say and do today has always reflected in my actions going forward. I have been told by others they can trust my words and actions, which is important to me. If a person has genuine integrity, then all the other values will follow at the same level.
Manuals and training programs developed by me helped to ensure co-workers were equipped to manage their jobs and that each person felt they were a valuable member of the team in both front and back of house. Mentoring and improving the skill of those around you increase the capabilities of everyone. By showing coworkers that I know how to handle the duties of each team member will develop a good report, everyone will know I will be able to step in and assist when needed.
Believing in cohesive rapport between corporate departments and fellow management will ensure a smooth working environment leading to customer satisfaction and profitable bottom line. Clear communications with high demanding and discerning customers and coworkers has been easy for me, making for efficient fulfillment of my duties.
I look forward to meeting those involved and interviewing for the position at the earliest time.
Sincerely,
Fred Rigger
Fred Rigger
2 Thurkill Court, Cockeysville, Maryland 21030 410-***-**** **********.***@*****.***
Summary of Qualifications
Multi-tasking and initiative-taking professional in lodging and event services, comfortable with FOH and BOH responsibilities along with success in accounting and business management improving businesses bottom line and overall operations. Strong ability in communicating with others in a highly demanding environment.
Areas of Expertise
Oversaw programs and lodging services for motel guests and recovering addicts.
Fine Dining and Large Group Catering FOH and BOH operations Microsoft programs General Accounting, P&Ls, and Business Forecasting Crisis Management Costs of goods and product pricing
Managed a team of two hundred in multiple departments Establishing Vendor Relationships
Accomplishments
Managed motel operations for Nags Heads Fishing Pier
Established accounting, housing, and foodservices for rehabilitation operation assisting individuals in recovery from addiction.
Started Catering and Event business from initial dining services that has been listed as one of the top twenty-five in Baltimore. Increased sales by 300% in just 2.5 years.
Created and adapted tools in accounting processes giving real-time analysis of business operations and future projections.
Developed and executed associate training programs in sales and customer service.
Aided a bankrupt Viatical insurance portfolio to a value of $15 million before being returned to the 4500 investors.
Manage properties and consult clients on owning and managing properties and businesses.
Employment History
Managing Partner Management Resources and Consultant LLC & Square One Recovery Houses of Md.
Business Manager Impact Society and Impact DUI LLC Accounting, HR, Insurance, Housing and Meal services for recovering addicts.
Managing Partner The Padonia Corporation Accounting, HR, Insurance, Special Events, Catering and Fine Dining
Business Manager Premium of America Customer Service and Accounting Forecasting
Partner Nags Head Fishing Pier and Motel
Education
Pennsylvania State University Business and Landscaping Management State College, Pennsylvania
Volunteer Organizations
American Red Cross of Central Maryland
oChair Emergency Services American Red Cross - Secured 5-year grant from United Way
oChairman of the Executive Board Red Cross Central Maryland Chapter
oMember Executive Board Central Maryland Chapter American Red Cross
oChair of Health and Safety Services - 2004 recipient John T Menzies Award for Service in multiple Roles and Departments
oChair Aquatics Task Force - 1996 recipient William J Casey Award for Community Contributions
President of the National Swim and Recreation Association also Member of the Year
National President of the Professional Grounds Management Society
Professional Certifications
National Restaurant Association- Food Safety Council ServSafe Certification
American Red Cross CPR/First Aid
Previous Certifications
Maryland Hospitality Education Foundation – Responsible Alcohol Service
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