It Support Technician

Armen Grigoryan

747-***-**** *****.*********@*******.***

PROFILE

Dedicated and skilled IT Support Technician providing comprehensive technical support to users. Proficient in troubleshooting hardware and software issues and delivering exceptional customer service. Adept at managing multiple tasks efficiently and ensuring minimal downtime. Committed to staying current with technological advancements and continuously improving technical skills.

PROFESSIONAL EXPERIENCE

Self-employed IT technician, Burbank, CA 2021 - present

IT Support technician

Providing technical assistance and support in our neighborhood.

Providing on-demand support for hardware and software issues.

Setting up computers, printers and other IT equipment.

Installing and configuring operating systems, business applications, antivirus software and other necessary programs.

Beeline Armenia CJSC, Yerevan, Armenia 2008 - 2020

IT Support Manager

Leading and managing a team of IT support specialists, including hiring and training.

Organizing shifts and ensuring adequate coverage to support all users.

Providing guidance and support to team members.

Developing and managing the budget for the IT support department.

Leading or participating in IT projects.

Armentel CJSC, Yerevan, Armenia 2006 - 2008

IT Support Technician

Analyzing IT hardware issues reported by users to determine the cause of the problem, whether hardware or software related.

Replacing or repairing faulty components.

Resolving software issues by reinstalling operating systems, removing malware, updating drivers and fixing corrupted files.

Setting up new computers and peripherals

Providing technical support to users via phone, email, remote access, or in person

EDUCATION

Bachelor of Science in Engineering Automotive and Tractor Industry 1999 - 2003

State Engineering University of Armenia, Yerevan

SKILLS

Technical Troubleshooting

Customer service

Software management

Attention to detail

Excellent communication

Analytical thinking

Creativity and problem solving

Project management

LANGUAGES

Fluent in Armenian and Russian

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