Customer Support Technical
Resume:
Creative and data-driven computer technician with 24 years experience installing
hardware components, securing internal networks and configuring hardware infrastructure. Detail-oriented with a passion for troubleshooting technical applications, including improvements to hardware and software compatibility. Proven ability to implement technical solutions that increase efficiency and hardware longevity.
Professional Experience
James A. Gallagher Computer Repair, Tupelo, MS January 2000 - Present Manage and direct hardware installations and integrate compatibility assessments to improve system functionality
Oversee technical support and customer support activities regarding product updates, software integration and system assistance Perform diagnostics and compatibility tests to ensure efficient operation and processing speeds
OneSupport, Tupelo, MS July 2023 - Present
Received calls from customers having issues connecting to the internet with their connection devices and laptops
Identify, research and resolve hardware, software and Windows/Mac/Fiber based application problems as well as remote access issues
Provide effective user training and support center training on computer systems and programs as well as virus/malware removal. Provided assistance for implementation of windows OS and hardware installation.
Asurion Insurance, Tupelo, MS May 2020 - July 2023 In charge of solving and documenting recurring problems pertaining to the IOS and Android platforms
Performed high quality repairs and refurbishment of electronic devices including iphones, androids, tablets, laptops, desktops and servers Crown Inc., Tupelo, MS September 2017 - December 2019 Conduct a variety of industrial maintenance activities and repairs, including break fixes, oil changes. Educate plant managers on repair needs and costs, propose cost- effective solutions, and safe working environments. Educate plant managers on repair needs and costs, propose cost-effective solutions, and safe working environments.
Landers Nissan & Pompano Ford, Tupelo, MS January 2016 - September 2017 Interface with customers to evaluate concerns, vehicle safety, and repairs, communicate complex technical information, and build relationships based on transparency and integrity
James A.
Gallagher
II
Certified Computer
Technician & Support
Specialist
Tupelo, MS 38801
************@*****.***
Key Skills
Data management and analysis
IT support and software
troubleshooting
Computer engineering
RAM and CPU assessment
protocol
Hardware and electronic
infrastructure
Sales and customer service
Utilize computerized diagnostic systems to detect and diagnose mechanical faults with over 99% accuracy and recommend repair options Software
Proficient in all Windows, Software/Hardware Installation, Virus/Malware Removal
PID’s Cherry Picker, Sit-Down, and Walkie-Riders Asurion, Samsung, Apple, and Google Technician/ Wize level 1 & 2 Proficiency in Data Entry/Scheduling/Consultation/ Delivery/Marketing/Customer Service Base
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