Technical Support Web Developer

ISAAC FIUZA - page *

ISAAC FIUZA

**********@*******.*** 801-***-****

linkedin.com/in/isaac-fiuza-2b9104100 https://github.com/ifiuza?tab=repositories Summary

SUMMARY

Configuration Specialist / Web Developer / Technical Support / Data Analyst Educated with an A.S. in Computer Science. Certificate from the University of Utah - Full Stack Web Developer. Strengths in communication, problem

isolation, and solution, time management.

Experience

Configuration Specialist

InComm Payments

Jan 2022 - May 2023 (1 year 5 months)

● Follow documented configuration steps, use appropriate tools to implement high volume configurations routinely.

● Use problem solving skills, and the ability to recognize issues within InComm platforms and engage System Specialists for resolution

● Provide Level 3 Support to troubleshoot production problems and implement necessary configuration fixes

● Provide technical consulting to resolve configuration challenges of partners, processors and merchants during project implementations.

● Become a subject matter expert to business analysis and guide development teams on how to design and implement new solutions that can be easily configured. LaunchIT · Splunk · ServiceNow · Gift Cards · Collaboration · Data Analysis - Logs: HTML-JavaScript- Java · Project Management · Microsoft SQL Server · Communication · Time Management Product Support Analyst

InComm Payments

Jan 2021 - Jan 2022 (1 year 1 month)

responsible for supporting day-to-day business operations by providing second-level technical support.

● Troubleshooting / Tickets via ServiceNow

● Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.

● Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs. (Gaming cards, phone cards, gift cards, pay as you go wireless products, health cards and financial products (gift & reloadable Visa, Amex, MasterCard). General functions include:

● Open/resolve/escalate/close tickets.

● Administrative tasks (partner account updates, provide activity reports).

● Troubleshoot store-based terminal issues. Diagnose connectivity issues.

● Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with ISAAC FIUZA - page 2

their POS terminals, Account updates, card orders, invoicing.

● Opening tickets to the appropriate technical teams when required. • Keep clients appraised on resolution progress.

Technical Support Specialist

Morgan Stanley

Jan 2020 - Dec 2020 (1 year)

Remote access issues

● Troubleshooting via ServiceNow: printers, apps, login issues and others. Technical Support Specialist

BioFire Diagnostics, LLC

Jan 2019 - Dec 2019 (1 year)

Successfully Upgraded and continue to upgrade company’s assets to Windows 10 to meet January deadline ● Follow provided documentation to provision new Windows 10 Computers ●Follow provided documentation to perform in place upgrades from Windows 7 to Windows 10 ● Utilize provided checklists

to ensure computer setup accuracy ● Troubleshooting of failed in place upgrades Schedule and Dispatch - Customer Service and Tech Support 2017 – 2018 Dell EMC Salt Lake City, UT

● English, Spanish and Portuguese Customer Service ● Provided Excellent Support for Customers and Engineers of Dell EMC ● Escalations as Needed ●, Scheduling Technicians to Resolve Issues to end users

Finance Manager

Fiuza Motors LLC

Jan 2007 - Jan 2018 (11 years 1 month)

Smart purchased dealership inventory through online auctions that generated the company great profit

● Maintained inventory records with Microsoft Excel ● Extensive reporting/Data Entry Finance Manager

●

Maintained records for dealership inventory, car sales (averaging 60 sales per month), and customers with DealerTrack software

Education

University of Utah

Bootcamp Certificate, Full Stack Web Development

2018 - 2019

Bootcamp Certificate: University of Utah, Salt Lake City, UT A 24-week intensive program focused on gaining technical programming skills in HTML5, CSS3, JavaScript, jQuery, Bootstrap, Firebase, Node Js, MySQL, MongoDB, Express, Handelbars.js & ReactJS.

Salt Lake Community College

Associate of Science, CS; Computer Science and Information Systems 2013-2015

ISAAC FIUZA - page 3

Google (Coursera)

Data Analyst Course

Skills Learned: Sheets – BigQuery(SQL) - Tableau – R Programing Language 2023- 2024

Contact this candidate