Patient Care Customer Service
Resume:
Sabera A Chashmawala
Newark, CA-94560
Email: *********@*****.*** 831-***-****
Highly motivated and dedicated professional with extensive experience in healthcare, business management, and customer service.
Possesses a strong background in medical assisting. Demonstrated ability to manage teams, improve operational efficiencies, and deliver exceptional patient care.
Eager to leverage diverse skill set in a dynamic healthcare setting to contribute to patient well-being and support the medical team in providing high-quality care. Skills :
● Medical procedures
● patient care Administrative
● operational management
● Strong, Analytical & Problem Solving Skills,
● Phlebotomy,
● Venipuncture,
● Audiology Testing,
● Covid testing
● administering vaccines etc.
Competencies: Multi-lingual in English, Hindi,Urdu, some Spanish & bi-literate in English, Hindi, Urdu, Spanish & Arabic.
Computer skills -Microsoft, Word, PowerPoint.
Education:
● 06/18/2024 - BLS/CPR
● 01/24/22-03/03/2022- Certified Phlebotomy Technician, Fremont Adult School.
● 05/2020-02/2021- Certified Medical Assistant
● Fremont Adult School, Fremont, California
● Jan- May 2007- Registered Dental Assistant License
● Mission Trails ROP, E. Laurel Dr. Salinas, CA-93905
● Aug- April 2007 Dental Assistant License
● Mission Trails ROP, E. Laurel Dr. Salinas, CA-93905
● March 1993 Graduated from 12th Grade
● August 1993- April 1996 Graduated from Bachelor of Commerce (3 yrs Integrated Course)
● August 1996- May 1997 Graduated from University of Mumbai - Master of Commerce Diploma
(Part 1)
● August 1997- May 1998 Graduated from University of Mumbai- Master of Commerce Diploma
(Part 2)
WORK HISTORY:
08/015/2024- Present
Stanford Health Care
Ambulatory Care Svcs
300 Pasteur Dr. Stanford, CA
CMA/PCP
● Check patients in & out on EPIC
● Update health history
● Administer Flu/Covid vaccines
● Check & update vaccine inventory
02/2023- 08/2024
Treasure Island Southland Mall, Hayward, CA
Store Manager/ Sales Lead
Duties:
● Manage store,
● sales,
● staff recruiting & training,
● update inventory,
● plan sales events,
● address customer complaints etc;
Virtual Hearing Solutions
Medical Assistant Team Leader
01/05/2020- 01-30/2024
● Managed a team of 20-30 Medical Assistants for audiology testing in various settings.
● Implemented strategies that significantly improved customer satisfaction scores.
● Utilized technology platforms like Monday.com and CounselEar EMR system for data analysis and scheduling
● Engaged in weekly collaborations with management and audiologists for updates and strategy development.
● Provided comprehensive care including medical, psycho-emotional, and physical support
● Ensured timely medication administration and transported clients to appointments and activities
● Maintained high standards of cleanliness and organized patient environments.
● Developed and executed marketing strategies, enhancing customer engagement and competitive positioning.
● Cultivated a positive work culture, significantly reducing employee turnover through effective management.
Amphibious Medics
10/2020- 07/2021 (Part time)
● Travel to the scheduled site - Rehabilitation Centers, Senior Care Facilities etc.
● Check patients health history
● Check patient vitals
● Administer Covid shots
● Take swabs for Covid testing
● Send swabs for testing
05/2020-09/2020-
Certified Medical Assistant at Mission Primary Care, Fremont, California
● Updated patient health records
● Managed patient schedules
● Prepared treatment rooms according Covid-19 safety guidelines
● Took patient vital signs including blood pressure and temperature
● Assisted the Doctor with various tasks as needed
● Performed electrocardiograms on patients
● Administered injections per the Doctor's instructions
● Drew blood samples per the Doctor's instructions.
● Cleaned and dressed wounds per the Doctor's instructions
● Managed outgoing pharmacy prescriptions for patients October 2012- 2020
Dhalaz Limousine & Transportation Services.
Sabera Chashmawala Transportation LLC
60 E Rosemary St. #411
San Jose, CA- 95112
Phone: 408-***-****
Owner: Munawer H Dhala
Job Title: Manager/ Professional Chauffeur/ Delivery Driver
● Duties: Maintain Vehicle Documentations, TCP Permits, Commercial Insurance, Citations, Permits etc;
● Drive customers for Limousine services & deliver parcels as scheduled.
● Uber, Uber delivery, Lyft, Postmates & DoorDash (Part-time)
● December 2014- 05/2020
April 2006- July 2010 (Part time)
August 2010- September 2012
Envy Boutique, 698 Northridge Mall, Salinas, CA-93905 Owner: Mr. Abdulla A Chashmawala Phone# 832-***-**** Job Title: Manager
Duties:
● Manage store, sales,
● merchandising, pricing,
● update inventory,
● decorate display windows, manage sales events
● product promotions, recruit & train staff etc;
Envy Boutique, 1139 New Park Mall, Newark, CA-94560 Owner: Mr. Abdulla A Chashmawala Phone#832-***-**** Job Title: Manager Duties:
● Manage store, sales,
● merchandising,
● pricing,
● update
● inventory,
● decorate display windows,
● manage sales events & product promotions,
● recruit & train staff etc
March 2007- July 2010
Registered Dental Assistant
Central Coast Pediatric Dental Group Salinas, CA
● Sterilized all dental equipment and treatment rooms regularly
● Prepared dental trays and treatment rooms per the Dentist's treatment plan
● Took Dental X-rays
● Conduct patient health history intake and update patient charts
● Assisted Dentist/Hygienist with various dental procedures
● Performed dental cleanings independently
● Managed patient schedules
September 2004 - March 2006
Gold Center, 363 Northridge Mall, Salinas, CA-93905 Supervisor: Mr. Arif Abdulla Phone# 510-***-****
Job Title: Manager
Duties:
● Manage store,
● sales,
● staff recruiting & training,
● update inventory,
● plan sales events,
● address customer complaints etc;
April 2004- September 2004
John Dierolf Insurance Agency 1267 S. Main St. Salinas, CA Phone# 831-***-****
Job Title: Secretary/ Receptionist
Duties:
● Update customer files & documents,
● filing,
● typing memos & letters,
● answer phone, schedule appointments etc;
October 1999- March 2004
El Dorado Jewelers, 361 Northridge Mall, Salinas,CA-93905 Supervisor: Mr. Arif Abdulla Phone#
Job Title: Manager
Duties:
● Manage store,
● sales,
● staff recruiting & training,
● update inventory,
● plan sales events,
● address customer complaints etc;
April 1995- August 1999
Sabi’s Arts and Crafts Classes, Bombay, India. Job Title: Owner and Instructor Duties:
● Taught clay crafting,
● pot-decorating,
● ceramic crafts
● candle-making,
● chocolate-making and acrylic painting to children aged 5-17, giving special attention to children with ADHD and Autism
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