Customer Service Payment Processing
Resume:
WEST BABYLON, NEW YORK *****
*******@*****.***
Lisa Lopez
OBJECTIVE
Dedicated and customer-focused professional with a proven track record of delivering exceptional service in fast-paced retail environments. Known for strong interpersonal skills, ability to learn new tasks quickly, and proficiency in problem-solving. Skilled in cash handling, payment processing, team leadership, and conflict resolution. Demonstrates a friendly, professional demeanor and a passion for exceeding customer expectations.
SKILLS
Skilled in delivering excellent customer service and support, I have extensive experience in cash handling, payment processing, and team leadership. I possess strong problem-solving abilities and excel in conflict resolution, ensuring smooth operations and high customer satisfaction. With a keen eye for detail and strong organizational skills, I manage tasks efficiently and maintain accuracy in all aspects of my work. Bilingual in English and Spanish, I can effectively communicate with a diverse customer base, enhancing the overall customer experience.
EXPERIENCE
Extended Stay of America, Melville, NY — Guest Service Relations June 2024 - Present
Processed guest check-ins and check-outs efficiently and professionally, ensuring high guest satisfaction and smooth operations.
Customer Service Associate, Floor and Decor – Farmingdale, NY January 2022 – Present
Engage with customers to understand their project needs, recommend appropriate products, and inspire excitement about their purchases.
Deliver exceptional customer service, consistently exceeding customer expectations.
Handle transactions, refunds, and exchanges in accordance with company guidelines, ensuring accuracy and efficiency.
Follow established procedures for cash, check, and credit card acceptance to minimize errors and discrepancies.
BJ’s Wholesale Club, Farmingdale, NY — Overnight Supervisor June 2022 – February 2023
Led the merchandise department team, ensuring that products were properly labeled and stocked throughout the store.
Utilized business data to make strategic decisions, improving department efficiency.
Delegated tasks and provided leadership to maintain smooth and efficient operations during overnight shifts.
ShopRite, Massapequa, NY — Front End Supervisor
September 2019 – February 2022
Provided tailored customer service, addressing individual needs and making recommendations to enhance the shopping experience.
Managed product displays, ensuring shelves were well-stocked, and promotional items were prominently featured.
Ensured a safe, clean, and inviting shopping environment for customers and associates.
New York & Company, Massapequa, NY — Key Holder
May 2018 – September 2020
Assisted with daily store operations, including managing cash registers, merchandising products, and supervising staff.
Generated financial reports for management, ensuring accuracy in cash flow and sales data.
Built long-term customer relationships, enhancing loyalty and increasing sales through superior service and product knowledge.
Kohl’s, Massapequa, NY — Operations Assistant
September 2016 – June 2018
Supported inventory management, including order processing and reconciling shipments.
Assisted with store promotions and displays, ensuring optimal presentation for maximum customer engagement.
Collaborated with store teams to maintain smooth operations, providing back-up support as needed.
EDUCATION
Farmingdale Senior High School, Farmingdale, NY — High School Diploma
CERTIFICATES
NYS Security Guard – New York, NY
Wilson Technological Center, Dix Hills, NY — Certified Nursing Assistant
REFERENCE
Available Upon Request.
Contact this candidate