Service Delivery Front Office
Resume:
LUCY KINYA MUTUMA
MAUA.
TEL:070*******/079*******.
NATIONALITY :KENYAN.
EMAIL:*************@*****.***
CAREER OBJECTIVES
To secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company. Core Values
I value teamwork, hard work, consistency, and integrity in my service delivery to ensure productivity at all times.
EDUCATION BACKGROUND
Date : 2016-2020
Academic Institution :Chuka university
Grade : BsC {Community Development}
Date : 2011 - 2014
Academic Institution. : Akithii girls secondary school Grade : Attained the Kenya Certificate of Secondary Education.
Date :2003– 2010
Academic Institution : Ntingirai primary school
Grade : Attained the Kenya Certificate of Primary Education WORK EXPERIENCE
Date :June-August 2019
Organization :Caritas Meru
Position :Attachee
Duties and responsibilities
Marketing of the sanitation project [FINISH INK PROJECT] to the people in the community.
Visiting various schools and children’s home to take donations gotten from friends and the community members.
>Front office duties including;
Answering calls, taking messages and redirecting calls to appropriate offices.
Feeding assigned reports into computer.
Organizing and maintaining files and records.
Date : June 2021 –February 2022
Organization : Boresha credit services and Auctioneers Position : Debt collection agent
Duties and Responsibilities
• Calling and messaging defaulters to recover their dues.
• To negotiate payoff deadlines and payment plans.
• Providing financial advices to the debtors.
Date :March 2023 -July 2023
Organization :Kiegoi Tea Factory
Position :Field Officer
Duties and responsibilities
Tea farmer's registration
Date :December 2023 up to date
Organization :Naivas Supermarket
Position :Shop assistant
Duties and responsibilities
Replenishment
LANGUAGE
Fluent in oral and written English and Kiswahili. SKILLS AND COMPETENCIES
Advocacy and networking skills.
Excellent communication, interpersonal and team building skills.
Good leadership, motivational, organisational and listening skills.
Knowledge and understanding of community and social issues.
A non-judgemental and positive attitude as well as decision and conflict resolution skills.
Ability to work in teamwork and with a diverse group of people,
Proficient in Ms Suit of packages.
Hobbies and interests
I enjoy researching,travelling,socializing with family and friends. REFEREES
1. Mr. Evans Murimi
Head of programs,
Caritas Meru.
Tel :072*******.
.
2. Mr. Kenneth Mwiti;
Lecturer, Chuka University,
Department of Humanities and social sciences,
Tel: 072*******.
3.Mr. Timothy Koome,
Nurse,Maua District hospital,
Tel :072*******.
Contact this candidate