Customer Service A

Charles Bandrofcheck

*** ****** ***** – Apt B

Frederick, Maryland 21701

Cell: 240-***-****

**.************@*****.***

Objective:

I am seeking a challenging environment in which I can utilize the experience I have gained to augment the needs of the company that employs me and add to my variety of talents. Professional Experience:

Amazon XLX1 Warehouse (Hagerstown, MD) May 22 - present Sort packages from pallets received to pallets that will be shipped to other location. Job requires ability to lift 50 lbs

Giant Foods (Urbana, MD) May 21 – May 22

Meat & Seafood Clerk. Meat: Stock product cases refrigerator and frozen. Help customers. Seafood: Fill orders from customers. Clean department for closing. McDonalds (Frederick, MD) Sept. 08 – Dec. 08

Crewmember. Mainly worked as a customer service person, taking and filling customers orders and cash register. Position involved direct contact with the public. McDonalds (Thurmont, MD) June 08 – Sept. 08

Crewmember. Mainly worked as a customer service person, taking and filling customers orders and cash register. Position involved direct contact with the public. Also involved various tea mixing, trash removal and lobby maintenance.

Decisive Communications (Frederick, MD) June 08 – June 08 Install/Service cable TV/Internet as a Comcast Sub-contractor. Position involved direct contact with customer. Cableview Communications (Rockville, MD) June 06 – June ‘08 Install/Service cable TV/Internet as a Comcast Sub-contractor. Temp Jobs (Adecco, Randstad) Mar. 06 – May 06

KForce (Tampa, FL.) Sept. 05 – Mar. 06

PC Deployment Technician

Remove existing PCs and install new ones in their place at Citicards customer service center in Hagerstown, Maryland.

• Windows 2000 & Windows networking environment.

• Transfer IP information and personal files from the legacy PC to the new machine.

• Place new PC on the network in the legacy domain. Advanced Technologies Incorporated, Mastec (Winchester, Va.) Aug. 04 – Jun. 05 DirecTV Installation/Serviceman

Install new DirecTV systems for new and moving customers. Provide service to existing DirecTV customers.

• Install new DirecTV satellite Dishes and IRDs for new DirecTV customers.

• Service existing DirecTV customer who were having problems with their existing systems.

• Dealt one on one with the customer. Required good customer relations skills Temp Jobs (Adecco, Telesec, Manpower) Oct. 02 – Aug. 04 34BlueRidge Software (Thurmont, MD) Jun. 02 – Oct. 02 Self-Employed

Provide custom small business software solutions, employing 1 person

• Provide tutoring in computer use and languages MS Visual C/C++ (6.0 & .NET), MS Visual Basic (6.0 &

.NET), HTML, JavaScript/VB Script ASP, ASP.NET/VB.NET and ASP.NET/C#.NET

• Provide web solutions using HTML, JavaScript/VB Script ASP, ASP.NET/VB.NET or ASP.NET/C#.NET. FKI Logistex Incorporated (Frederick, MD) May 98 - Jun 02 Senior Software Engineer

Manufacturer of High Speed Tilt Tray Sortation Machines, employing about 150 employees

• Developed and maintained complex real time distributed system programs for Tilt Tray Industrial sortation machines

• Responsible for making modifications to an existing base system, per customer specifications.

• Programming included working with Unix/C and Windows NT/2000, MS Visual Basic 6.0, MS Visual C++ 6.0/MFC, Java and Crystal Reports 7 to access data on MS Access 2000, MS SQL Server 2000 (using stored procedures) or other ODBC compliant database products

• Software project manager for J.Crew in Lynchburg, VA

• Met with project managers to develop sorting software requirements; wrote sorter software requirements documentation, which would serve as the specifications for each of the programmers on the project

• Conduced weekly status meetings; supported commissioning of the sorter onsite and conduct onsite test plan

• Instructed junior programmers in understanding and completing their tasks

• Traveled to sites as well as provided online support for software installation Chevy Chase Federal Savings Bank (Frederick, MD) Mar 96 - May 98 Programmer/Analyst II

Chevy Chase Federal Savings Bank credit card servicing facility, employing approximately 750 employees

• Developed and maintained XVT/IBM Visual Age C++ automated customer service process applications in an OS/2 client server environment. Meet with users to discuss Interface design and capabilities. Wrote Programmer/User Docs and Test Plans

• Responsible for meeting with users to design program specifications and to solve user/program problems and instruct them in the use of the program

• Instructed junior programmers on how to use XVT

Standard Federal Savings Bank (Frederick, MD) Apr 90 - Feb 95 Senior Programmer Analyst

Standard Federal Saving Bank mortgage servicing facility, employing approximately 1000 employees

• Member of the team that developed our own in house document imaging system which ran on Windows 3.1, using Quick C for Windows, Windows API

• Developed automated payoff processing system; system required meeting with the users to become familiar with the current payoff processing on IBM 3270 terminals

• This group of applications also ran on Windows 3.1 and was developed using Quick C for Windows, Windows API

Education and Training:

• Sun Educational Services - Java Programming Language - SL275

• Object Oriented Programming Using C++, Hood College, Graduate School

• Hood College, MS, Computer Science - 1993

• Frederick Community College, Computer Science Program – 1988

• Mount Saint Mary’s College/University, BS Chemistry – 1976

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