Customer Service Representative

CHRISTIAN REYNOLDS

317-***-**** - **************@*****.*** -

OBJECTIVE

Customer service representative with over 10 years of experience, known for exceptional communication,

active listening, and analytical problem-solving skills. Committed to enhancing customer experiences by

understanding their needs and delivering tailored solutions that build loyalty. am a respected and

dedicated professional with a proven track record of meeting deadlines and consistently working closely

with customers to ensure positive outcomes. As a motivated self-starter, have developed valuable

expertise in optimizing the overall customer experience.

SKILLS

Problem Solving Time Management Dependable and Team Oriented

Adaptability Conflict Resolution Excellent Computer Skills

Active listening Inventory Experience Customer Service

PROFESSIONAL EXPERIENCE

Republic Services February 2020-August 2024

Premier Advisor

Managed the timely and efficient replacement of damaged or missing products.

Followed up with customers to resolve issues, maintaining high standards of customer service.

Promptly responded to inquiries and requests from prospective customers, ensuring their needs were

met.

Provided exceptional support and personalized recommendations in response to customer requests.

Educated customers on billing, payment processing, and support policies and procedures.

G4S Secure Solutions March 2018-December 2019

Security Officer

Verified the identification of individuals entering and exiting the facility to prevent unauthorized access.

Served as a deterrent to criminal activities, vandalism, and misconduct, ensuring a safe and secure

environment for business operations.

Responded swiftly and effectively during emergency situations to minimize potential damage and

injury.

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