Customer Service, Human Resource

Valerie Goldschrafe

Tel: 631-***-****

Email: *******@*****.***

SUMMARY

Hands on manager with 15+ years experience in store management; supporting district, regional and company goals. Strong leader with positive personality. Excellent customer service and merchandising skills with great attention to detail.

Sept 2017 Assistant Manager-Operations Manager

To buy buy Baby

Dec 2018 Huntington Station, NY

Responsible for all operational aspects of the store

Managed a team of 55 associates

Oversaw all freight receiving processes

Maintain all loss prevention, inventory and front end processes

Recruited, interviewed, hired and developed the store team as well as maintaining weekly payroll under budget

In charge of all customer service while in the building

July 2013 Assistant Manager-Customer Service Experience Manager

to buy buy BABY

Sept 2017 Garden City, NY

Responsible for Customer Service throughout entire store

Facilitate new hire orientation classes for all new hires

Oversee product training for all associates on sales floor

Administer skill assessments pertaining to product knowledge and selling techniques

Oversee Baby Registry program to maximize registrant experience

Participate in daily Leader on Duty shifts to supervise store operations

Compile daily and weekly reports for District Customer Service Manager

Created and managed a 4 week training program for the regional call center in New Jersey with 2 trainers, for 20 associates

Managed human resource role in the absence of the operations manager for 1 year

May 2009

to

Jul 2013

District Compliance Expert Manager

CVS/Caremark

Roslyn, NY

Responsible for running home store as well as compliance throughout entire district

Selected for Retail Communications Council to facilitate upward flowing feedback

Trained managers on record retention and how to maintain accurate HR files

In charge of auditing Human Resource files in district

Jan 2004

to

Jul 2009

Training Store Manager

CVS/Caremark

Setauket, Roslyn, NY

Responsible for running home store and all aspects of training in 2 districts

Trained and coached Assistant Managers for Manager Position

Communicated between HRBP and District Managers regarding training

Taught classes for new hires and ASM training program

Ensure certifications for new hires, OSHA and tobacco training were completed within given time frame

Attended training and development sessions at corporate headquarters in RI

Apr 2001

to

Jul 2013

Store Manager

CVS/Caremark

Babylon, Setauket, Roslyn, NY

Responsible for every aspect of a store and its operations

Consistently exceeded sales budgets while maintaining payroll under budget

Interviewed, hired, trained and developed store team

Managed groups ranging from approximately 25-50 people

Partnered with Pharmacy in daily operations

Met and exceeded shrink goals consistently

District SMT Coach responsible for training new Assistant Store Managers in basic store operations

Ordered for the business in regular and promotional merchandise.

Assisted other stores in district with human resources and inventory preparations

Catered to high end customer base

AWARDS

District Paragon 2004-Best of the Best Store Manager

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