Customer Service Response Team

ABDELHAMID BOUBAKRI

Mobile: 009********** / 009**********

Email: **********************@*****.***

EDUCATION

PROFESSIONAL EXPERIENCE

G4S SERVICES (QATAR) RESPONSE TEAM OFFICER 01ST October ’2021 -till today PROFESSIONAL ACHIEVEMENT

• Effectively using interpersonal and communications skills with psychiatric patients.

• Working collaboratively with a diverse and multicultural HMC community.

• Ability to present information to colleagues.

ROLES AND RESPONSIBILITIES

• Protection of psychiatric patients within the institution

• Assisting medical staff in dealing with patients

• Rapid intervention in cases of patient violence

EUROPEAN GUARDING & SECURITY SRVC (QATAR) SECURITY SUPERVISOR 24th October’19 -16th August ’20 PROFESSIONAL ACHIEVEMENT

• Ability to use initiative and be adaptable, to work effectively as part of a team.

• Ability to maintain a sense of calm and control in demanding situations. ROLES AND RESPONSIBILITIES

• Access Control: Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

• Incident reporting: Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

• Customer service: Be helpful to guests on the premises and offer advice where required. Managing complaints, settling disputes, and resolving grievances and conflicts.

• Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.

• Communicating with staffs, Providing information to co-s workers, by telephone or Radio MINISTRY OF DEFENSE (TUNISIA) MILITARY OFFICER 11th June ’10 -01st July’19 ROLES AND RESPONSIBILITIES

• Deal with emergencies in a timely and effective manner,

• Maintain cooperative working relationships with other departments and organizations.

• Securing the country's borders and participation in private missions. Year Course Specialization Board/University

2007 -

2008

1st year Secondary

School No Specialty Secondary School

PROFESSIONAL DEVELOPMENT

- Customer service training

- Supervisory skills training

- Professional Qualification in Microsoft Office, INFO-CUS CENTER, January to April 2023.

- Professional Qualification in Security Management Professional, ICON CENTER, January to March 2023.

- Prevention and Management of Violence and Aggression, De-escalation and Breakaway Strategy for Non-Clinical, HMC Qatar, October 2022.

- Prevention and Management of Violence and Aggression, Safe Restraint Procedures for non- clinical, HMC Qatar, October 2022.

- Driving License, car, Qatar.

- Driving License, Car/Bus/Tractor/Heavy Trucks/Light Trucks, Semi-Trailer, Tunisia.

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