Customer Service Experience

HASSEN MOHAMED

*** ** ***** ***

SEATTLE WA *****

206-***-****

EDUCATION

ST. MARY UNIVERSITY - Addis Ababa, Ethiopia

Bachelor of Supply Chain and Management

WORK EXPERIENCE

Jijiga Electronics Store - Jijiga, Ethiopia

Sales Associate - Feb 2016 - Aug 2018

Assistant Store Manager - Sep 2018 - Dec 2020

Roles and Customer experience associate;

-Providing customer service

-Handling financial transactions

-Handling any other task assigned by the

manager for customers

-Improving overall store performances

-Providing customer service and information

about the electronics products of the store

-Documenting workers attendance

-Monitoring employees performances and

encouraging improvement

-Observing the store standards

-Stocking and restocking of merchandise

-Assembly of products

Security Services of Jijiga - Jijiga, Ethiopia

Field Supervisor - Jan 2021 - October 2022

Roles and Customer experience associate;

-Taking action in emergency situations

-Contacting and communicating with

authorities

-Investigating suspicious activities in the

department

-Monitoring surveillance cameras

-Preventing access to forbidden areas

-Providing rapid response to all trespassing,

loitering, alarms and all emergencies on

properties

-Managing the security teams

-Conducting audits

-Assisting with training and developing the

security team

-Monitoring post activity and ensuring the

safety of the people on the premises

Juba Restaurant - Seattle, WA

Sales Associate - 2023 - present

Roles and Customer experience associate;

-Taking orders, serving food and drinks and

clears and sets tables

-Greeting customers, present menus, answers

questions, and may take orders and make

recommendations

-Interacting with guests to ensure they are

satisfied and receiving excellent customer

service

-Interacting with customers to satisfy their

needs

-Managing walk-ins and waitlist

Contact this candidate