Service Specialist Zone Manager

Byram, Ms ***** 601-***-**** *****************@*****.*** WWW: Bold Profile

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DEANDRIA PICKETT

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

Zone Manager

Certified Trainer

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Service Specialist

Technical Certification for Cybersecurity

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SKILLS

Active Listening

Customer and Personal Service

Monitoring

Production and Processing

Effective Communication

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Problem-Solving Skills.

Technical Aptitude.

Knowledge of Security Across Various Platforms

Attention to Detail

Communication Skills

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Fundamental Computer Forensics Skills

A Desire to Learn

An Understanding of Hacking

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WORK HISTORY

ZONE MANAGER SERVICE SPECIALIST 08/2020 to Current

Raising Cane's, Byram, MS

Counted money in drawers at beginning and end of each shift.

Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.

Trained new hires on company policies and best practices, fostering a positive team environment.

Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.

SERVER/PREP COOK 01/2020 to 03/2020

Refill Cafe, Jackson, Ms

Greeted customers, Operated cash register and completed transactions with customers, Followed recipes to preparation of variety of foods including sauces, salads, sandwiches, and dressings, and Expedited meals from kitchen to table

PHARMACY TECHNICIAN 01/2018 to 04/2019

CVS Pharmacy, Jackson, Ms

Received written prescriptions or refill requests and verify that the information is accurate and complete, Prepared bulk medicines, filled bottles with prescribed medicines, and type and affix labels, and Assisted customers by answering simple questions, locating items and referring them pharmacists for medical information

LAUNDRY AIDE 06/2016 to 05/2015

Lakeland Nursing and Rehabilitation Center

Received and marked articles of clothing for laundry with identifying code numbers or names

Operated machines to clean soiled clothes

Sorted and counted clothes removed and distributed throughout the facility

EDUCATION

Hinds Community College, Raymond, MS

Cyber Security Technology, Cybersecurity

Refill Jackson Initiative, Jackson, Ms

03/2020

Teaches essential job skills, work habits, and effective communication skills necessary for employment. Covers professionalism, customer service, communication skills, problem solving, and critical thinking. Helps with work discipline, self-management, career awareness, financial awareness

CERTIFICATIONS

ServSafe Food Handler Certificate, 03/01/20, The ServSafe Food Handler certification is recognized by the National Restaurant Association and recognized mastery of basic food safety knowledge. Technical Certification, Cybersecurity, 04/21/24 Prepares IT and Cybersecurity professionals for a wide range of complex issues that focus on securing software, networks, and IT systems while understanding common threats and attacks. offers training in the areas of confidentiality, integrity, and availability in information security. You will learn to install, design, manage, operate, plan, and troubleshoot a secure information technology infrastructure. It is designed to the standards set by government and industry, allowing you to be certification-ready for employment upon completion of the curriculum.

AWARDS

Student of the Quarter - Each Quarter for 2 years

Member, DECA

S.O.A.R Program Scholar

Volunteer, Girls of H.O.P.E

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