Customer Service Representative
Resume:
Highland, CA *****
***********@*****.***
SUMMARY
Personable and dedicated
customer service representative
with extensive experience in taking
care of the customers. Solid team
player with upbeat, positive attitude
and proven skill in establishing
rapport with clients. Motivated to
maintain customer satisfaction and
contribute to company success.
Articulate, enthusiastic and results-
oriented with demonstrated passion
for building relationships, cultivating
partnerships and growing
businesses.
SKILLS
• Clerk
• Quality assurance
• Customer Service
• Filing
• Account management
• B2B sales
• Communication skills
• Microsoft Office
• Negotiation
• Business development
• Marketing
• Project management
• Inside sales
• Dishwashing
• Analysis skills
Joseph Rodriguez
EXPERIENCE
October 2021 - May 2024
Named Account Executive Konica Minolta Business Solutions US Riverside
August 2020 - January 2021
Customer Service Representative Image Source Redlands, CA July 2015 - July 2020
Facilities Clerk Konica Minolta Redlands
• B2B sales experience
• Maintain relationship with current and new clients
• CRM software knowledge
• Prospecting
• Consulting
Understanding the customer's "pain points" within a technological environment and consulting the solution
•
• CPQ (CRM Fiori) software used to create and organize new orders
• Organizing customers orders for potential repurchasing Visiting customers to view their work space and offer consulting services.
•
Identified areas of improvement in customer service processes and suggested changes accordingly.
•
Provided accurate information about products and services to customers.
•
• Answered customer inquiries via phone, email, and chat. Developed positive relationships with customers through friendly interactions.
•
Developed strong relationships with customers by providing personalized assistance and support.
•
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
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Conducted regular follow-up calls with customers after resolving their issues.
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Provided excellent customer service to resolve customer complaints in a timely manner.
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Resolved complex problems by working with other departments to provide solutions that meet customer needs.
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Hired on by Konica Minolta Business Solutions to work on-site at the University Of Redlands
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Worked on-site to ensure that the copiers provided to the university were stocked, cleaned, and ready for use at all times
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Work with university staff to ensure their files are printed and delivered in a timely manner
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Enable printing and scanning to and from KMBS copiers directly from your computer by installing the necessary company software
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Printed important documents for the University bookstore, such as lab manuals, quizzes, tests, and study guides, and ensured their delivery on
•
• Microsoft Powerpoint
• Outside sales
• Direct sales
• Technical sales
• Pre-sales
• Product demos
• Computer skills
• Retail sales
• Retail math
• Sales Support
• CRM proficiency
• Sales Presentations
• Account Management
• Professionalism
• Time Management
• Excellent Communication
• Complex project negotiations
• Consultative Selling Techniques
• Document Management
• Effective Communication
• Digital Sales
• Client Relations
• Problem-Solving
April 2011 - November 2014
Customer Service Rep. (Host, QA, Server) Chili's, Brinker's Redlands or before the deadlines.
• Hired on by Brinkers International
• Hosted by greeting customers and leading them to their tables Promoted/added role to Quality Assurance, which inspected and ensured the food was to the customers' specifics
•
• Moved up to server, greeted and gathered orders to give to the kitchen
• Once food was ready delivered the food to the table As a server, I worked closely and carefully with money whether it be collecting a payment or handling change.
•
EDUCATION
July 2024
water treatment basics in Treatment 2 operator
American Water College, CA
December 2011
General educational development
Redlands East Valley High School, CA
CERTIFICATIONS AND LICENSES
Driver's License
Customer service training: Evolve
REFERENCES
Jacob Gonzales - Superintendent of Fontana Water company 909-***-****
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Adam Crandall - Sales Manager for Konica Minolta Business Solutions 1-951-***-****
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Contact this candidate