Call Center Data Entry

VALERIE FANFAN

Hialeah, FL *****

786-***-**** - ****************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Proven achiever with extensive experience at Realbiz Studio, adept in document preparation and file management alongside exceptional problem-solving skills. Enhanced call center performance significantly, demonstrating reliability and self-motivation. Specializes in transforming challenges into solutions, ensuring meticulous attention to detail in all tasks.

SKILLS

• Data entry proficiency

• Document Preparation

• File Management

• Proofreading expertise

• Attention to Detail

• Problem-Solving

• Multitasking Abilities

• Reliability

• Self Motivation

WORK HISTORY

06/2016 to 02/2020 Secretarial Assistant

Realbiz Studio – Haiti

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

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Maintained a well-organized filing system for easy document retrieval, improving overall productivity.

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Assisted in preparing timely and accurate reports for management decision-making purposes.

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Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.

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Generated reports and typed letters in Word and prepared PowerPoint presentations.

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Handled sensitive information with discretion, maintaining strict confidentiality at all times.

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Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

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09/2015 to 03/2016 Call Center

Canal Plus – Haiti

Monitored call center metrics to ensure excellent service standards were maintained consistently.

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Improved overall call center performance by identifying skill gaps and providing targeted training solutions.

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• Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.

Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.

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EDUCATION

Diploma: High School

Marie Jean - Haiti

I am currently enrolled in an English class at Miami Dade College. Business Administration

Notre Dame University of Haiti - Haiti

LANGUAGES

French, creole

Native or Bilingual

English

Elementary

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