Scrum Master Continuous Improvement

NATALIA GEORCHELIDZE

Boca Raton, Florida 561-***-****

********@*****.*** linkedin.com/in/natalia-georchelidze-14b37659

Profile

Dedicated Scrum Master with a robust educational background and proven expertise in Agile collaboration, problem-solving, and facilitation. Committed to driving continuous improvement and contributing to software development success. Skilled in providing guidance and support to maximize team potential.

Professional Experience

Scrum Master

Medical Recruiting & Placement Services, Florida 2023 - Present

Key member of the IPT team, leveraging AI technology to enhance internal recruiting systems.

Increased value delivery by ~25% in the past 6 months through focused ceremonies and attention to blockers.

Facilitated Scrum events including stand-ups, planning, refinement, review, and retrospectives.

Tracked and reported essential metrics using Jira, including burndown charts and sprint velocity.

Drove team accountability and assisted in overcoming blockers to meet sprint objectives.

Promoted Agile methodologies within the company, extending Agile principles to marketing and operations teams.

Continued skill development as a Scrum Master to enhance team leadership.

Lead Facilitator/IT Assistant

Swedish Hospital, Chicago, IL 2017 - 2023

Fostered teamwork among healthcare professionals to promote holistic patient care.

Educated patients on medical conditions and treatment plans.

Implemented remote telemedicine services to improve patient access to consultations.

Conducted comprehensive patient interviews and documented vital signs.

Assisted physicians during examinations and treatments.

Provided IT support including data entry, database maintenance, and technical assistance.

Managed assets, networks, and company devices for new employees.

Medical Office Director

Chicago Vein Institute, Chicago, IL 2015 - 2017

Implemented Electronic Health Records (EHR) for accurate data management.

Analyzed data and initiated quality enhancement measures.

Assisted physicians and plastic surgeons during surgical procedures.

Research Assistant

North Park University, Chicago, IL 2014 - 2015

Conducted research on tropical ecology in Costa Rica.

Performed literature reviews to inform research methodologies.

Collected and documented specimens ensuring data accuracy.

Supported classroom and laboratory research processes.

Clinical Research Associate Intern

Merieux Nutrisciences Company 2013 - 2014

Conducted patient interviews and managed patient enrollment for clinical trials.

Established trial sites and trained site staff.

Ensured compliance with industry standards in clinical research.

Practice Manager/Office Assistant

Dr. Helen Plavnik, Femacare OB/GYN, Skokie, IL 2008 - 2011

Assisted with Pap-test procedures ensuring patient comfort.

Conducted patient interviews and educated patients on procedures.

Coordinated medical tests and appointments, improving efficiency.

Managed insurance paperwork for accurate processing.

Education

Certified ScrumMaster® (CSM)

KnowledgeHut, Chicago, IL 2023

Bachelor of Arts in Biological Sciences

North Park University, Chicago, IL 2014

Science Coursework for Physician Assistant Program

Malcolm X College, Chicago, IL 2012

Occupational Associates in Medical Assistance

ATI Career Training Center, Fort Lauderdale, FL 2006

Skills

Agile & Scrum Knowledge

Agile Project Management Tools (Jira)

Team Facilitation and Coaching

Sprint Planning and Backlog Management

Stakeholder Management

Communication and Collaboration

Problem-solving and Decision-making

Interpersonal Skills

Medical Terminology

Jira Reporting (e.g., Burndown Charts)

GoRetro for Retrospectives

Microsoft Office Tools (Word, Excel)

Licenses & Certifications

Certified ScrumMaster® (CSM) 2023, Knowledge Hut

Agile Principles, Scrum Framework, Empirical Process Control, Cross-functional Collaboration, and Servant Leadership for Effective Project Management

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