Customer Support Business Development

Catalina Alzate Arango 786-***-**** ********@*******.***

Catalina Alzate Arango

***** ** ***** **,*********, Florida 33032 786-***-**** ********@*******.*** SUMMARY OF QUALIFICATIONS & TRANSFERABLE SKILLS OBJECTIVE Highly focused, flexible and goal oriented professional with an exceptional record of Sales, account management and Customer retention. Proven skills in customer support and business development with the ability to work well under pressure and manage multiple tasks while ensuring timely completion of project deadlines.

PROFESSIONAL EXPERIENCE

Ann Chery Fajas USA Inc– Miami, FL 2022 to Present Sales Manager

Solved complex problems to increase sales effectiveness and streamline business direction.

Utilized consumer trends to shape sales approaches.

Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.

Exceeded sales goals through effective time management and resource allocations.

Researched markets and key audiences to increase profits through effective marketing and branding campaigns.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Ann Chery Fajas USA Inc– Miami, FL 2021 to 2022

Customer Account Manager

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Handled customer relations issues, enabling quick resolution and client satisfaction.

Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.

Aggressively pursued competitive accounts by differentiating company from competitors.

Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

Ann Chery Fajas USA Inc– Cali, Colombia 2018 to 2020 Senior Customer Support Specialist

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Provided primary customer support to internal and external customers.

Resolved concerns with products or services to help with retention and drive sales.

Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.

Catalina Alzate Arango 786-***-**** ********@*******.*** Ann Chery Fajas USA Inc– Cali, Colombia 2014 to 2018 Customer Support

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Collected vital information to support company and associates through interviews and data analysis.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times. Girocheck Financial Inc– Cali, Colombia 2008 to 2014 Customer Service Agent

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Recommended products to customers, thoroughly explaining details.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

EDUCATION

Bachelors of Digital Marketing (Present)

WGU University- Miami, FL

Certificate - Digital Marketing - 2020

Udemy- Online

Certificate – International Markets Foundation - 2014 Chamber of Commerce- - Cali, Colombia

GED - 2005

John I Leonard High – West palm Beach, FL

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