It Director Help Desk

Carol Tecklenburg

****************@*****.*** 602-***-**** Chandler, AZ

SUMMARY

Seasoned IT leader with 22 years of experience, including previous IT Director roles at Speedway, Andeavor, and Western Refining. Expertise in retail systems, software deployments, and compliance; adept at strategic IT infrastructure planning and team management. Seeking to leverage extensive background in IT direction and transformational leadership in an IT Director capacity. WORK EXPERIENCE

Circle K Tempe, Az

Sr Manager, Retail Systems and Engineering Tools May 2021 - May 2023

• Oversaw the creation and implementation of software solutions and tools to enhance integration between retail operations and enterprise systems, ensuring seamless operations across the organization.

• Directed a comprehensive conversion strategy across 1,000 locations, balancing the maintenance of existing programs with the successful integration of new systems.

• Orchestrated the launch of a new loyalty program designed to interface with multiple third-party platforms, augmenting customer engagement and retention.

• Supervised the deployment of a virtualized infrastructure across 6,000 U.S. retail sites, streamlining the IT environment and facilitating efficient system upgrades. Speedway Tempe, AZ

IT Director Aug 2019 - Jun 2020

• Directed the implementation of IT integration following an acquisition, ensuring seamless transition of systems and processes across all company sites.

• Enhanced customer satisfaction by identifying and resolving transitional service gaps, leading to more efficient Help Desk operations and support.

• Collaborated with Retail Management to formulate strategic IT plans, supporting the expansion and objectives of various retail departments.

Andeavor Tempe, AZ

IT Director Aug 2017 - Aug 2019

• Directed a cross-functional team responsible for Help Desk operations, software deployment, and compliance requirements, ensuring minimized system downtime through strategic IT direction.

• Oversaw the management and maintenance of diverse retail systems, including PDI, Passport, Radiant, Trendar, and Loyalty programs, as well as Money Order systems, coordinating necessary updates and upgrades.

• Formulated and executed a comprehensive project to consolidate WAN for retail locations and effectively administered the IT budget for the department and retail sites. Western Refining Tempe, AZ

IT Director Feb 2000 - Aug 2017

• Oversaw IT support for retail operations, optimizing help desk software and reporting procedures to streamline issue resolution and departmental support.

• Administered retail network infrastructure and software systems, including point-of-sale, back office, and environmental systems, ensuring efficient operation and system integrity.

• Ensured compliance with Payment Card Industry (PCI) standards, developing and maintaining security protocols across retail networks.

• Collaborated with retail management to align IT strategic planning with departmental growth objectives, contributing to the formulation of company-wide IT policies and change management processes. EDUCATION

University of Arizona

ITSM, High Performance Leadership

1985 - 1989

School or University

PMI, AGILE

05/2022 - 12/2022

School or University

EPOS -NCR/Verifone/Gilbarco

2000 - 2023

SKILLS

Marketing Strategy • Data Analysis • Brand Positioning • Retail Operations • Customer Experience • Budgeting • Event Planning • Partnership Development • Ability to Form and Lead Teams • Thrives in Pressure Scenarios • Leadership • Ability to Multitask • Effective Time Management • Communication Skills • Field Investigation • Creative Problems Solving • Project Management • Interpersonal Communication Skills • Analytical Thinking

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