Customer Service Supply Chain

Steven Rothman

Austin, Texas • 732-***-****

**********@*****.***

Qualification Section

A versatile and dedicated professional with over 20 years of comprehensive experience spanning driving, warehouse management, forklift operation, and bartending within diverse environments such as corporate settings and the service industry. Recognized for enhancing operational efficiencies, improving goods and materials movement through the development and implementation of innovative processes, and ensuring accuracy and regulatory compliance. Exhibits a strong aptitude for purchasing, inventory control, and maintaining robust vendor relationships, critical for optimizing supply chain dynamics and customer satisfaction. Demonstrates exceptional customer service acumen, adept at resolving inquiries and fostering internal and external relationships, alongside a proven ability to manage and motivate teams, achieving high retention rates and meeting rigorous quality standards.

Skills

Work Experience

Workforce, Austin, TX

Picker 2023- 2024

• Coordinated with management to obtain the necessary documentation for product retrieval tasks.

• Identified and navigated to designated locations within the facility to efficiently pick products as per client orders.

MLS, Austin, TX

Driver 2023

Conducted airport pick-up and return services for vehicles, ensuring timely and safe transportation.

Delivered vehicles to and from various smaller stations within a 100-mile radius, maintaining efficiency and reliability in operations.

People-Oriented Management Adaptability

Active Listening Forklift Operation Detail-Oriented

Effective

Communication

Customer Service Problem-Solving

Valet Kings, Cherry Hill, NJ

Driver 2022- 2023

Provided customer transportation services, ensuring timely and safe arrivals to their desired destinations.

Enterprise, Austin, TX

Driver 2020- 2022

Transported vehicles safely across locations, following traffic and company rules.

Checked and maintained vehicle condition before and after transit.

Inspected damaged vehicles and reported issues for timely repairs.

Prepared and sanitized vehicles for customer use.

Delivered excellent customer service, assisted with inquiries and luggage, and provided rental and local information.

Romano’s Restaurant, St. Augustine, FL

Inventory Specialist 2013- 2018

Managed and tracked inventory, coordinated orders, and processed shipments with accuracy.

Served as a bartender, applying expertise to enhance guest experiences.

Prioritized and achieved high customer satisfaction consistently. Aerotek, Edison, NJ

Warehouse Positions 2009- 2010 & 2013

Executed a range of warehouse tasks such as inventory management, order fulfillment, and forklift operation.

Conducted assembly work along with regular cleaning and organizational duties.

Operated four-wheel drive trucks with heavy trailer loads for transport and logistical support.

Worldwide Wholesale Flooring, Edison, NJ

Warehouse Manager 2003- 2009

• Managed a team of 15-20, handling scheduling, conflict resolution, and installer dispatch.

• Oversaw hiring, training, performance reviews, and disciplinary actions.

• Controlled inventory, managed orders, and supervised shipping/receiving operations.

• Maintained equipment and ensured compliance with certification and record- keeping requirements.

• Reorganized warehouse operations, improving efficiency and traffic flow.

• Achieved $80K daily installation revenue through precise inventory management.

• Scored nearly perfect on the first major monthly inventory check. Additional Experience: Caregiver – Cherry Hill, NJ; Road Manager, Kennedy Haimes & Associates – Cherry Hill, NJ; Manager, Paradise Night Club – Houston, TX Education

High School Diploma, Cherry Hill West High School, Cherry Hill, NJ, GED Certifications

Forklift Recertification- Toyota Forklift

Areas of Expertise

Inventory Management

Forklift Operation

Vehicle Maintenance & Inspection

Operational Process Improvement

Team Leadership & Training

Customer Service Excellence

Safety Compliance & Regulatory Adherence

Vendor & Supplier Relations

Driving & Safety Record

Warehouse Reorganization

Conflict Resolution

Health & Safety Standards Compliance

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