General Manager Customer Service

GIANINA ROMAN

ENTERPRENUR – F&B PROFESSIONAL

**** ** **** **, ***** - 33134 786-***-****

*******@******************.***

Objective

Experienced General Manager with a demonstrated history of working in the Food & Beverages industry. Skilled in Catering, Retail, Food Preparation, Hospitality Industry, and Event Management. Strong sales professional with a Licentiate degree focused on Tourist and hospitality from Universidad de San Martin. Experience

La Veridica, Peruvian Beer Producer and Distributor October 2022- Present Founder and President for a boutique production of Peruvian artisanal beer. Culinary Vision International Food and Beverage Consulting April 2022 - Present Founder and President for a F&B international consulting company, dedicated to the management of restaurants inside luxury condominiums.

CEO - VP TDHG April 2021 - April 2022

• Lead the development of the organization’s long- and short-term strategies.

• Manage overall operations and make major decisions affecting the organization.

• Manage the organization’s resources.

• Negotiate or approve agreements and contracts for the organization.

• Manage company organizational structure.

• Serve as the company’s primary spokesperson.

• Identify and address companywide problems.

• Develop and uphold the company’s culture and mission/vision.

• Evaluate and track the success of the company in reaching its goals. Corporate General Manager at TDHG April 2018 - March 2022 Supervise all front of the house staff in all restaurants, as well as pool and beach service. General Manager Toscana Divino Restaurant October 2016 - March 2018 GM of a high-end Italian Restaurant in the heart of Brickell Events & Catering Manager Toscana Divino Restaurant September 2012 - September 2016 Coordinate special menus and buffets with executive chef as well as banquet functions and special events.

Culinary Vision international Food and Beverage Consulting April 2011 - October 2011 Consulting projects for The Westin Lima Hotel & Convention Center. El Gran Inka Restaurant

Floor Manager, for this traditional Peruvian Restaurant July 2009 - April 2011 Blu Pizza and Cucina

Assistant Manager traditional Italian food in the center of Mary Brickell Village. February 2008 - July 2009 Columbia Sussex Corporation August 2004 - December 2004 Food and Beverage Supervisor for the Westin Casuarinas Resort and Spa as well as the Marriott Courtyard in Grand Cayman.

Assisted in many capacities in both hotels after hurricane Ivan caused much damage to both hotels as well as the entire island.

Culinary Vision international Food and Beverage Consulting January 2002 - January 2004 In charge of all the front of the house operations for this international consulting company. Consulting projects include:

• Hotel Mimosa, Miami Florida: Front of the house leader for this 4-star boutique hotel located in Miami Beach.

• La Baguette French Bakery, North Miami Florida: Consulted makeover of all front of the house operations for this long-standing French bakery in Miami.

• Pan American Games, Santo Domingo, Dominican Republic: Oversaw all front of the house operations for the temporary F&B set up for the 5000 athletes and delegates.

• Caribbean and Central American Games, San Salvador, El Salvador: Oversaw all front of the house operation as well as pre-train all FOH staff for this temporary event catering six thousand athletes and delegates.

Royal Caribbean Cruises, Ltd. January 2000 - June 2002 Opening team for the Radiance of the Seas as well as the Brilliance of the Seas, wait staff at Chops Grille steak house for both cruise ships.

Wyndham Hotel Group July 1999 - November 1999

Grand Bay Hotel, Worked in all areas of this luxury Resort from kitchen to front desk.

(Part of the University exchange program).

Education

Universidad de San Martín de Porres February 2000 – December 2004 Licentiate degree, Tourist and hospitality.

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

• Menu development

• Catering

• Business Strategy

• Banquets

• New openings

• Labor control

• Time management

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