Human Resources Customer Service

J. Michael Naylor

Raleigh, NC

**********@*****.*** 919-***-**** linkedin.com/in/jmichael-naylor

Seeking remote human resources, customer service or related role

Full-time, part-time, contract, seasonal or temporary position

Attributes

Positively impact performance of corporate, non-profit, and community organizations with business acumen and HR expertise across multiple locations.

Collaborate with diverse teams to drive positive value-add business results.

Influence management across all employee levels and locations.

Led/support activities to promote corporate objectives, role clarity, process alignment, and empowering individuals for personal and team development across US.

Facilitate, coach, and counsel leaders, employees, and teams to achieve peak performance.

Led HR programs (performance management, career development, compensation, HRIS implementation, employee relations, training, and organization effectiveness) aligned to business strategy and efficient delivery of HR services incorporating multiple sites.

Coach and counsel leaders to promote information sharing, valuing, empowering individuals / teams, and conflict management and employee evaluation for positive employee engagement. Quickly build relationships and establish trust.

Manage and support geographically dispersed employees and teams in matrixed environment.

Assess organizational dynamics and serve as a catalyst driving individual, leadership, organizational, and culture change.

Analyze trends and best practices that develop business driven solutions, driving corporate strategy.

Skills

Strong verbal and written communication skills. Strong presentation skills.

Flexible and ability to adapt to evolving situations.

Strong time management and tool utilization to enhance productivity.

Proficient in Microsoft office suite (Word, Excel, PowerPoint, Publisher, Co-pilot, Open AI, etc.).

Proficient with Monday.com, Asana, and Trello platforms. Familiar with Smartsheet and Click-up.

Proficient with Teams, Zoom, Google Meets and Web-ex platforms.

Experience with both Microsoft and Mac platforms.

Dedicated home office space.

Operated in remote, office and virtual environment settings for over 15 years.

PROFESSIONAL EXPERIENCE

ENLIGHTEN RESOURCES LLC, Raleigh, NC 2020– Present

President and Chief Service Officer

Human Resources services and consultation for small to medium-sized businesses, government, non-profit and faith-based organizations throughout southeast US.

FOOD BANK of CENTRAL & EASTERN NORTH CAROLINA, Raleigh, NC 2022 – 2024

Vice President/Chief People Officer

Provided leadership and guidance in support of all components of human resources, (people, process, employee engagement, development, and retention). This included all traditional components of human resources, (humanizing business process and continuously improving employee engagement, development, and retention) and focusing on the overall employee experience (physical, technology, workforce, and interactions) throughout Central and Eastern NC.

J. Michael Naylor linkedin.com/in/jmichael-naylor Page 2 of 2

NUGGET COMFORT LLC, Butner, NC 2021 – 2022

Manager of Human Resources

Drove and coordinated all facets of Nugget HR striving to build a functional HR structure. Managed the day-to-day operations while driving people development strategy and relational capacity for people effectiveness across the organization.

NORTH CAROLINA LEAGUE OF MUNICIPALITIES, Raleigh, NC 2010 – 2020

Director of HR and Operational Services (2012 – 2020), Manager of HR (2010-2012)

Oversaw HR functions for talent acquisition and succession, talent performance management, training, and development, cultural development and engagement, technology innovation and HR/business operations (payroll (ADP), benefits, and workforce compliance. Provided daily operations, vendor management, and long-term planning for 3 League facilities (maintenance, grounds, and parking) and procurement and operations of 22-vehicle fleet. Provided engagement and support for municipalities across the entire state. Engaged with business continuity planning and risk management coverage.

NORTEL, Research Triangle Park, NC 1988 – 2009

Senior Manager of Employee Relations People Effectiveness and Performance (PEP) 2006 – 2009

Directed employee relations functions, talent planning, training and development, performance management, workforce compliance, risk assessment, and case investigation. Global HR prime for business continuity planning.

Senior Manager / HR Business Partner, US Operations 2000 – 2006

Managed HR, including employee issues / concerns, training, development, performance management, talent development, staff compensation, and workforce planning. Used traditional and non-traditional recruiting methods.

Earlier relevant Nortel and Community leadership roles include: 1988 – 2000

Project Coordinator / Executive Assistant to Vice President (VP) HR

Orchestrated HR strategic plan, workscape improv, business management assessment, and incident protocol activities.

Senior HR Manager, North American Marketing, Customer Service, Field Operations

Led HR programs for developing critical talent and implementation of senior management incentive program, served as direct partner with senior leadership in reorganization of Training Center, Headed initiative with VP to restructure NA field operations.

EDUCATION CERTIFICATIONS PROFESSIONAL TRAINING

Master of Business Administration (MBA), Organizational Behavior, Western Carolina University, Cullowhee, NC

Bachelor of Science (BS), Business Administration, Western Carolina University, Cullowhee, NC

HR Strategic Leadership Certification - Cornell University, Nonprofit Board Leadership Certification

Empowered Living Certified DEI Facilitator, University of South Florida Diversity Certification

Development Dimensions International (DDI) Certified Facilitator

Center for Creative Leadership (CCL) African American Leadership Program

Advanced Leadership Corp, UNC School of Government Chapel Hill

PROFESSIONAL AND COMMUNITY AFFILIATIONS

Board of Directors Urban Ministries of Wake County (Chair Program and Strategic Direction Committee)

Chair, Board of Directors Community Navigators Community Builders

Society for Human Resource Management (SHRM) and Raleigh Metro SHRM Chapter (Diversity Committee)

Alumni Board of Directors, Inaugural President, African American Alumni Society - Western Carolina University

Building Project Chair for ($10M) Global Leaders Center, Former Chair Board of Directors, Life International,

Former Wake County School Board Advisory Committee member, Triangle United Way Leadership Circle

Former Board of Directors Member (Community in Schools (CIS) Wake County (HR Committee)

Former Board of Directors Member (Secretary) Quorum Center Master Owners Association

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