Customer Service Representative

Tyrell Harris

CUSTOMER SERVICE REPRESENTATIVE

Atlanta, GA ) 614-***-**** **************@*****.***

Dedicated and empathetic Customer Service Representative with 11 years of experience in delivering exceptional service and support to diverse customers. Proven ability to resolve issues efficiently while maintaining a positive customer experience. Seeking to leverage communication skills and problem-solving abilities to contribute to North Side Scheduling

Competencies that Deliver Board and Business Value

●Excellent verbal and written communication

●Strong problem-solving abilities

●Proficient in CRM software

●Ability to handle high-pressure situations

●Strong interpersonal skills

●Attention to detail

●Time management and organizational skills

●Quickly adjust to changing circumstances and customer demands.

●Team Leadership

●Skilled in de-escalating tense situations and finding amicable solutions.

●Strong ability to understand customer needs and emotions, fostering positive interactions.

Professional Experience

Royalty Financial INC 2022 – Present

Customer Service Assistant, Atlanta, GA

● Responded to customer inquiries via phone, email, and chat, achieving a satisfaction rating of 96%.

● Resolved customer complaints and issues promptly, reducing average response time by 94%.

● Trained new team members on customer service protocols and systems, enhancing team performance.

● Collaborated with other departments to escalate and resolve complex issues, improving overall service quality.

North Side Hospital 2020 – 2022

Patient Access Representative, Atlanta, GA

● Assisted customers with product information, order processing, and returns, achieving high levels of customer satisfaction.

● Consulted with clients to evaluate desires, needs, and capabilities to provide tailored recommendations.

● Developed and maintained positive relationships with customers, resulting in repeat business and referrals.

● Conducted follow-up calls to ensure customer satisfaction and gather feedback on service experiences.

● Developed and maintained positive relationships with customers, resulting in repeat business and referrals.

ABR Realty Group 2016 – 2020

Office Manager, Atlanta, GA

Ability to prioritize tasks and manage time effectively to ensure smooth office operations.

Proficient in verbal and written communication for effective interaction with staff, clients, and vendors.

Experience in overseeing projects from inception to completion, ensuring deadlines and budgets are met.

Knowledgeable in budgeting, invoicing, and expense tracking to maintain office finances.

Capable of leading and motivating a team while fostering a positive work environment.

Ability to adjust to changing priorities and manage unexpected challenges effectively.

Excellent skills in providing support and maintaining relationships with clients and vendors.

Education

Walnut Ridge High School 2014

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