Customer Service Representative

**********@*****.*** * 919-***-****

VIRGIL MOFFETT

Dispatcher

PROFESSIONAL SUMMARY

Dispatcher with 8+ years of experience in coordinating remote dispatch operations and enhancing customer satisfaction.

Demonstrates strong customer service skills and effective communication, ensuring timely deliveries and resolving scheduling

conflicts, Proven ability to improve schedule adherence and optimize appointment processes.

EMPLOYMENT HISTORY

DISPATCHER 2021 - May 2024

Nalexie Corp Kissimmece,Fl

4 Coordinate remote dispatch operations ensuring timely deliveries, enhancing customer satisfaction.

4 Monitor loads and communicate with customers, drivers, and warehouse via phone and email

4 Arrange delivery and pick-up times considering customer requirements, improving schedule adherence,

CUSTOMER SERVICE REPRESENTATIVE Mar 2016 - Feb 2021,

Top Level Ink Fort Lauderdale,FL

‘¢ Managed on-site and phone appointments, ensuring smooth scheduling and customer satisfaction.

‘+ Improved appointment scheduling efficiency, resulting in higher customer retention rates

+ Utilized strong communication skills to address and resolve scheduling conflicts promptly

+ Collaborated with team members to optimize appointment processes, enhancing overall service quality

SKILLS

Customer Service (Experienced).

EDUCATION

BUSINESS ADMINISTRATION 2002 - 2004

Wake Technical Community College Raleigh Ne

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