Customer Service Pharmacy Technician

Kanizfatema Momin

Suwanee, GA 706-***-**** *********@*****.***

Skills & Abilities

·Team Leadership

·Financial Acumen

·Prioritization & Problem-Solving

·Performance Management

·Operational Management

·Workflow Optimization

·Excellent Customer Service

·Data Confidentiality

·Medical Records Management

·Verbal & Written Communication

·Training & Development

·Customer Retention

·Deadline Management

·Analytical Reasoning

·Operational Troubleshooting

·Process Improvement

·Escalation Management

·Compliance Monitoring

·Meeting Facilitation

Team Collaboration

Experience

UBT PHARMACY TECHNICIAN NORTHEAST GA MEDICAL CENTER 2023 - PRESENT

·Demonstrates a solid understanding of performance metric achievement and its impact on business operations by ensuring daily operations align with established policies and protocols.

·Provides ongoing support to staff members by providing subject matter expertise on operations, inventory management, and customer engagement.

·Supports performance management objectives by interfacing with department leadership to convey operational needs and present data-driven process improvement recommendations.

·Troubleshoots operations issues by reviewing system records to identify discrepancies and implement corrective actions.

·Upholds security and confidentiality regulations by maintaining and updating patient medication records, ensuring that all information is properly stored and managed.

·Drives customer service and retention goals by efficiently preparing and distributing medication within specified timeframes, ensuring accurate dosages and timely delivery.

·Participates in team meetings and presents data-driven observations to address ongoing challenges impacting service delivery levels.

·Conducts quality control checks by verifying alignment between administrative records and operational task completion.

LEAD OR IV PHARMACY TECHNICIAN PIEDMONT ATHENS REGIONAL 2016 - 2023

·Oversaw inventory management objectives to ensure efficient and appropriate utilization of medical supplies for business expense reporting.

·Managed tasks within deadlines, ensuring timely medication distribution and clear communication with customers and healthcare providers.

·Worked closely with team members to ensure the facility remained compliant with health and safety standards, escalating noncompliance issues to upper management as needed.

·Trained junior pharmacy staff on preparation protocols and medication handling, leveraging in-depth product knowledge to guarantee adherence to safety standards and best practices.

Education & Certifications

MEDICAL ASSISTING DIPLOMA ATHENS TECHNICAL COLLEGE

PTCB CERTIFICATION

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