Customer Service Data Entry

Journalism

Bachelor's Degree

Northwestern State University, Natchitoches, LA

**/**** - **/**** ******** Service Associate

Faneuil Inc, Hampton, VA

Took inbound calls from customer with billing concerns or service order requests

Maintaining customer records to document each customer contact Sold appliance repair plans in conjunction with MERC's Service Choice program

Assisted new hires in learning the processes and systems 11/2017 - 08/2018 Desk Clerk

Gering Hospitality, Gering, NE

Performed duties as night auditor and security officer Balanced ledger and sent reports

Prepared complimentary breakfast

03/2015 - 07/2017 Loss Draft Processor

SWBC, Scottsbluff, NE

Monitored homeowner insurance claims to ensure property restored to full market value

Worked with contractors, homeowners, insurance adjusters for bids and disbursements

Requested inspections and ordered disbursements for repairs BRIAN REASON

Gering, NE

Phone: 308-***-****

Email: ********@*****.***

Ability Summary

10+ years' data entry, clerical, and customer service experience. Highly skilled in verifying data, proofreading documents, and typing data entry. Experience working with Microsoft Office and various other software programs; proven ability to learn new company-specific software quickly.

Strong written and oral communication skills and customer service focus. Detail-oriented and organized worker; very hardworking and goal-oriented. Honors and Activities

Met perfect attendance bonuses at Faneuil for three years Consistant top seller of appliance protection plans offered by Minnesota Energy Education and Training

Employment History

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