Data Entry Customer Service

CHRISHAWN HARRIS

MIDDLEBURG, FLORIDA *****

904-***-****/ *******************@*****.***

PROFESSIONAL SUMMARY

Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self- directed learning.

SKILLS:

●Data Entry

●Loss Prevention

●Vendor Relationship Management

●Customer Service and Data Entry

●Issue and Complaint Resolution

●Building Customer Trust and Loyalty

●Shipping and Receiving

●Key Performance Indicators (KPIs)

●Data Entry Maintenance

●Customer Account Management

●Presenting Solutions

●Verifying Data Accuracy

WORK HISTORY:

PEN VETERINARIAN SUPPLY INC.

Data Entry Operator Jacksonville, Florida March 2022 - Current

●Complete data entry tasks with accuracy and efficiency

●Scan documents and save in a database to keep records of essential organization information

●Verify data files prior to entry to maintain high data accuracy

●Double-check cargo inventories and documentation for accuracy

●Compare shipping orders and invoices against contents received to verify accuracy

●Regularly review invoices and double-checked orders

●Conduct counts and audits of inventories to identify and resolve discrepancies in records

WALMART (2nd part-time job)

Customer Service Associate Jacksonville, Florida August 2022 - October 2022

●Greeted customers and responded to requests for information.

●Processed credit card, EBT, and gift certificate payments with electronic computer systems.

●Helped customers complete purchases, locate items and join reward programs.

●Maintained organized and orderly front end and removed carts, baskets and debris.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Provided primary customer support to internal and external customers.

●Handled day-to-day customer contact via phones, faxes and emails.

●Resolved product or service problems by clarifying customer's complaint, determining the cause of the problem and selecting the best solution to solve the problem.

PATTERSON LOGISTICS

Data Entry Operator Jacksonville, Florida August 2020 – February 2022

●Communicated with vendor representatives to resolve damaged shipments and items shortages

●Completed data entry tasks with accuracy and efficiency.

●Scanned documents and saved in a database to keep records of essential organization information.

●Verified data files prior to entry to maintain high data accuracy.

●Double-checked cargo inventories and documentation for accuracy.

●Compared shipping orders and invoices against contents received to verify accuracy.

●Regularly- reviewed invoices and double-checked orders.

●Conducted counts and audits of inventories to identify and resolve discrepancies in records

SALLY BEAUTY HOLDINGS INC.

Shipping and receiving Jacksonville, Florida July 2011 – August 2020

●Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes, and methods to minimize cost and enhance schedules

●Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment

●Placed, tagged, and secured merchandise in diverse designated areas

●Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets

●Coordinated efficient storage areas to optimize materials movement and minimize labor hours

●Received incoming shipments, compared contents against associated records and transmitted to proper department

●Packed and pulled products using various materials as directed by company specifications

●Compared data entry tasks with accuracy and efficiency.

EDUCATION

High School Diploma

Westside High School

Jacksonville, FL June 1995

REFERENCES UPON REQUEST

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