Physical Therapist Therapy

SALWAN TAILA

Director of Operations

Commerce Township, MI 248-***-**** ***********@*****.***

Employment History

DIRECTOR OF OPERATIONS - WEST

Synergy Health Partners 2020 – Present

• 2023-present: Title: Director of operations – West o Led operations for a multi-disciplinary clinic, including Physicians, MRI, Physical Therapy, and Occupational Therapy departments, reporting directly to the VP of Operations. o Managed daily operations for clinics handling 1,500 weekly appointments with 60 staff members, 20 physicians, and 10 Physician Assistants.

o Developed and implemented process improvements to enhance patient satisfaction, streamline clinic operations, and reduce errors, using Lean principles. o Conducted data analysis through Excel and PowerBI to generate operational reports and optimize staffing ratios.

o Onboarded new providers and implemented efficiency programs, including developing Standard Operating Procedures, audits, and ensuring compliance. o Built business cases for new initiatives and capital investments, and managed inter-departmental projects to resolve recurring issues.

o Provided leadership and mentorship to West and East side Directors and Managers, fostering professional growth.

o Served as interim Surgery Scheduling Manager and supported strategic projects for the COO and VP of Operations.

o Played a key role in business acquisitions and expansion initiatives.

• 2022 Title: Physical Therapist, PT/OT Clinic Manager, Operations manager for orthopedic surgeons’ office, Interim manager for orthopedic surgeons’ office in Livonia. Title change to Regional Manager of operations in 2nd part of 2022.

• 2021 Title: Physical Therapist, Physical Therapy/Occupational Therapy Clinic Manager.

• 2020 Title: Physical Therapist, PT Tech Supervisor

• Location: Warren, Livonia, West Bloomfield, Shelby Township, Troy.

• Setting: Outpatient Orthopedics – variety of outpatient conditions with varying ages and diagnoses, high incidence of post-op orthopedic patients.

• Member of compliance committee, sports medicine committee.

• Involved in program development and refinement, upkeep of clinic, PT tech scheduling and management. PHYSICAL THERAPIST

Energize Rehabilitation Services July 2020 – December 2020

• Title: Physical Therapist

• Location: Taylor, MI (full time)

• Setting: Skilled Nursing Facility (SNF) – Short and long-term care patients with focus on restoration and improving independence for transitioning out of facility.

• Worked with physicians, PAs, Nurses, SLPs, OTs and PTAs to optimize patient outcomes. PHYSICAL THERAPIST

ATI Physical Therapy September 2019 – July 2020

• Title: Physical Therapist

• Location: Southfield, MI (full time) - coverage for other therapists around metro-Detroit for overtime hours.

• Setting: Outpatient Orthopedics – working with a variety of patients of all age, primarily the geriatric population, and many different diagnoses.

• Small clinic setting with only 2 clinicians, primarily worked as a lone clinician with a tech or a front desk specialist.

Education

Doctorate of Physical Therapy, DPT August 2016 - August 2019 University of Michigan – Flint. Flint, MI

Bachelor of Arts in Psychology September 2013 - May 2016 University of Michigan – Dearborn. Dearborn, MI

Oakland Community College – Farmington Hills, MI September 2011 - May 2013 Additional Skills

Continuing education

Completed dozens of clinical courses, management and leadership courses, lean operations, and readings recommended by CEO.

Language proficiency

Arabic - full professional proficiency

References available upon request

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