Security Officer Customer Service

KATHLEEN

KETTERHAGEN

**** ********* *****, ***** *****, FL 33950 · 239-***-**** cell

***@***********.***

I have been working with people in retail, medical and professional capacities since I was 15 years old. I have a lifetime of experience in dealing with all sorts of personalities and have attended many seminars and training sessions involving the study of relationships. The most recent example was the Coach class at my present job. I love people and being of service to them.

EXPERIENCE

March 2016 –Present TSA Officer- ASM (Aviation Security Management) at PGD

as a TSO (Transportation Security Officer) I conduct a variety of security duties related to providing security and protection of our air travelers, airport facilities and aircraft, working very intimately with the traveling public. It can be a very stressful job.

I was chosen to become a member of the “Coach” team, by my supervisory staff and I am part of a group responsible for training our newest recruits.

2012–MARCH 2016

Retirement

1999-2011

Ketterhagen Properties, President of a family Investment Real Estate Company. Lake Geneva, Wisconsin.

Owned and managed four BP Convenience Store-Gas Stations. Developed and built one station from the ground up.

2000-2004

Front Desk/ Customer Service Rep (part-time)

Lake Geneva Chamber of Commerce, Visitors Center & Convention Bureau

I was responsible for the public’s first introduction to the Geneva Lake community in Lake Geneva, Wisconsin and liaison between the Chamber members and the Chamber president.

1990-1998

Medical Office-Assistant Manager

Donald W Ketterhagen, MD, Women's Health Consultants, Naples, Florida

From 1987-1998, I designed and decorated my husband’s offices, office building in The Commons and The Collier Childbirth Center. After completion of The Childbirth Center, I worked in the practice as Assistant Office Manager, 1990-1998 and was responsible for handling all staff issues.

1983-1989

Retail Shop Owner, Rodier Paris, Third Street South-Olde Naples

I owned a small upscale women’s boutique in the prestigious Third Street South area of Naples, Florida.

We carried a French line of designer clothing and other beautiful accessories. I was also a member of The Third Street South’s Merchant Association and participated in their events.

1981-1983

Florida Realtor Associate, Naples, Florida. Member of The Naples Board of Realtors.

1973-1981

I enjoyed being a stay-at-home mom to my three sons. I also served on the Seagate Elementary PTO board in Naples, Florida.

1971-1973

Language Arts teacher, grades 6 & 7, Archdiocese of Milwaukee, Milwaukee, Wisconsin

EDUCATION

1967-1971

BA-ENGLISH LITERATURE, DOMINICAN UNIVERSITY, RIVER FOREST, ILL (FORMERLY ROSARY COLLEGE)

Class officer-Sophomore year

CATHOLIC MEMORIAL H.S. WAUKESHA, WISCONSIN

President Student Council

VP Student Body

National Honor Society, Sophomore, Junior, Senior year

SKILLS

●Good listener

●Empathetic

●Hard working

●Responsible

●Punctual

●Respectful

●Loyal

●Mediator

●Resourceful

ACTIVITIES

My passion at the present time is Beyond Ourselves, the philanthropic arm of PGICA, (Punta Gorda Isles

Civic Association). I have been a member of this wonderful community outreach group since 2015. It is a group of impassioned women who raise funds for the children of Charlotte County, Florida. We have two major fundraisers each year. I have been on the home tour hospitality committee. This year’s event takes place in February. I recently resigned because of my inability to participate in all of the monthly planning meetings. I felt I was not able to give them the time it deserves.

I have served on many boards over the last 40 plus years, including hospital charity boards and service leagues both in Milwaukee and Walworth County, Wisconsin and Collier County, Florida.

As a boutique owner, I participated in a number of charitable fashion shows in the Naples area.

I was a den mother, room mother and on the PTO board of my sons’ elementary school. I made certain that my sons knew what poverty and hunger looked like as we helped cook and serve meals in Immokalee during their high school years.

While in high school I led and participated in many student council causes, ie: holiday nursing home caroling and gift giving. I also participated in the first Waukesha teen advisory board made up of fellow high school representatives from both public and private. We, of course, had hoped to save the world!

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