Customer Service Data Entry
Resume:
Tracy Neil
*-********@*******.***
Summary
Proficient Ticketing Agent effective at reserving tickets, resolving booking problems and giving top-notch service to all guests. Strong problem-solver with organized approach and excellent communication skills. Looking for challenging position with potential for career growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills. Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.
Skills
Payment Processing
Order and payment processing
Data Management
Ticket Sales
POS Systems
Accurate data entry
Experience
May 1991 - August 1999
DayCare - Ajax, ON
Teacher's Assistant
Provided individualized assistance to students with special needs in the classroom.
Facilitated small group instruction and activities for students of varying abilities.
Assisted teachers with creating and maintaining a safe, orderly learning environment.
Supported teachers by preparing materials, setting up equipment, and organizing supplies.
Coordinated daily tasks between teachers and other staff members.
Maintained accurate records of student attendance, grades, and behavior reports.
Greeted parents at school events to provide information about curriculum and activities.
Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
January 1981 - April 1989
Movie Theatre - Brampton, ON
Ticket Agent
Resolved customer complaints in a professional manner.
Assisted travelers with special needs or requests during check-in process.
Monitored airport security regulations and ensured that all passengers were compliant with safety procedures.
Maintained accurate records of transactions using airline computer systems.
Collected baggage fees, excess baggage charges and other applicable fees from passengers.
Advised passengers on local attractions, transportation options and hotel accommodations upon request.
Facilitated communication between ground staff, pilots, maintenance crew and air traffic control personnel.
Ensured compliance with FAA regulations concerning ticketing operations.
Provided support to gate agents when needed during peak travel times.
Created labels for checked bags according to airline policy.
Education and Training
September 1984
Exeter High School Ajax, ON
High School Diploma
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