Human Resources Office Manager

LYDIA ALVAREZ

Forest Hills, New York 917-***-**** ************@*****.*** linkedin.com/in/lydia-alvarez

SUMMARY

A seasoned and detail-oriented office manager, with extensive experience in operations, human resources, facilities management, data integrity, process improvement, performance management, cost control, employee relations, and talent acquisition. Displays a proven ability to leverage excellent organizational, communication, and decision-making skills to work across functions and company levels while managing multiple priorities in a fast-paced team environment. An adaptable and resourceful problem-solver, with a proven history of delivering measurable results in a variety of functional areas.

EXPERIENCE

JONES LANG LASALLE, INC., New York, New York

Senior Director, Office Management, 2022-2024

Ensured comprehensive participation in the performance management process with 100% employee involvement and maintained timely completion of evaluation reports at a rate of 95%.

Enhanced operational efficiency by 15% through strategic management of daily operations in office management, HR, and facilities maintenance.

Managed administrative functions for a 2.1M-square-foot facility that housed 10,000 occupants, achieving 98% client satisfaction.

Reduced office operating expenses by 10% by implementing cost-control practices and monitoring budget adherence.

Spearheaded employee relations initiatives by promptly addressing inquiries, escalating concerns appropriately, and fostering communication between staff and managers.

Led recruitment processes, including posting vacancies, screening resumes, organizing interviews, and conducting reference checks to ensure the acquisition of top talent.

Facilitated new-hire onboarding activities that encompassed preparation of paperwork and coordination of orientation sessions to streamline employee integration.

Handled benefits administration tasks, such as processing enrollments and managing employee communications to effectively resolve issues.

Served as a member of JLL’s Diversity, Equity, and Inclusion Committee.

JONES LANG LASALLE, INC., New York, New York

Assistant Facilities Manager, 2015-2022

Enhanced operational data visibility and accessibility by 6% by collaborating with the on-site team to develop standardized procedures.

Ensured 100% resolution of facilities issues through effective communication with building management.

Managed certificate of insurance processes for 1,000 vendors while maintaining compliance and vendor relations.

Oversaw management of 3,000 annual purchase orders for materials and services procurement.

Proposed business process improvements by actively collaborating in committees dedicated to exploring enhancement opportunities.

Established robust relationships with new hires to support and ensure satisfaction during onboarding journeys.

Utilized data analysis to continuously improve onboarding playbooks, increasing the team’s process efficiency.

JONES LANG LASALLE, INC.

New York, New York

Office Manager, 2010-2015

Managed $600K in monthly accounts payable, with record accuracy of 98%.

Strengthened financial reporting accuracy by 15% while overseeing monthly tasks for 17 regional properties, including accruals and variance analysis.

Drove reduction of overall expenses by 10% by contributing to the development of operating budgets for all regional facilities in 2009.

Enhanced operational efficiency across 38 properties by 20%, supporting administrative, accounting, and client relations functions.

Improved client satisfaction ratings for FM help desk operations by 25% through effective supervisory strategies.

Ensured 100% adherence to regulatory standards by establishing documented records management procedures.

Boosted interdepartmental collaboration by 30% by enhancing communication across offices.

Increased office operations efficiency by 20% through strategic process enhancements.

ADDITIONAL EXPERIENCE

A dynamic professional, with a wealth of experience in the non-profit and public sectors, offering a robust background in human resources, community engagement, program management, and administrative excellence. My career highlights include impactful roles at the Fresh Air Fund, Long Island University, and the Girl Scouts of Greater New York, where I have consistently driven meaningful change and organizational success.

EDUCATION

LONG ISLAND UNIVERSITY, Brooklyn, New York

MPA, Public Administration, with a Concentration in Health Administration

BARUCH COLLEGE, New York, New York

BBA, Business Administration, with a Concentration in Human Resources

Relevant Coursework: Contracts and Business Law

CERTIFICATIONS

New York State Notary, 2022

LEED Green Associate Certification, 2013

PROFESSIONAL DEVELOPMENT

Member of the JLL Diversity, Equity, and Inclusion Committee

Member of JLL Mentorship Program

Academic and Instructional Resources University Instructor

COMPUTER SKILLS

MS Office Suite, JD Edwards, Kardin, CMMS, QuickBooks, Workday, Microsoft Teams, Google Workspace, ADP Workforce Now, PeopleSoft, LinkedIn Recruiter, DocuSign, Zoom, SharePoint

LANGUAGES

Fluent in English and Spanish.

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