Office Manager Customer Service
Resume:
Zachary Froeschl
Teacher Manual Worker Customer Service Associate Office Manager Aspiring Librarian 1808 Foxfire Cv.
Round Rock, TX 78681
***********@*****.***
EXPERIENCE
Pflugerville Independent School District 3rd Grade Teacher AUGUST 2023 - JULY 2024 PFLUGERVILLE, TEXAS
• Use formal and informal methods to assess student growth to adjust instruction as needed, including providing extra mentorship to students who need help overcoming learning challenges.
• Working with a mixed population of students the majority who have varying needs like gifted-and-talented, disabilities, etc. This led to being awarded “Rookie Teacher of the Year” at the end of the school year. Paws With Perception Office Manager
JUNE 2023 - PRESENT AUSTIN, TEXAS
• Perform administrative tasks like scheduling fundraising events, organizing classes, communicating with clients who may have disabilities which impede typical communication styles, filing paperwork in accordance with HIPAA compliance, keeping animal health and training records up-to-date, and capturing content that may be utilized for social media.
• Assisting with animal training, behavior modification and evaluation regarding various subjects like basic obedience, rally, reactivity, and service dog training using LIMA (Least Intrusive, Minimally Aversive) and Fear Free methods for the benefit of the animal, lead trainer, and disabled handler. Hey Tutor! Reading and Writing Tutor (contracted by Austin ISD) DECEMBER 2022 - JUNE 2023 AUSTIN, TEXAS
• Evaluate students to measure skill progression and determine improvement areas to work towards students meeting their developmental goals.
• Assist students with grammar, vocabulary, reading comprehension and writing in a variety of settings, including one-on-one, small groups, and full classes. Spectrum Retention Representative
AUGUST 2022 - DECEMBER 2022 AUSTIN, TEXAS
• Providing exceptional service by actively listening to customers and addressing their concerns and helping keep existing customers from disconnecting their services.
• Helping customers find the best value for their investment in Spectrum by suggesting products and services that may better fit a customer’s needs leading to more positive long-term relationships with clients. Brandt Sheet Metal Worker
JULY 2021 - MAY 2022 SAN ANTONIO, TEXAS
• Cutting, shaping sheet metal to the required dimensions, and attaching sheet metal parts to the framework.
• Joining sheet metal parts together with welding, soldering, riveting, or bolting to meet building code standards.
• Ensuring product quality and installation meet specifications and follow the blueprint to help maintain longevity in installed systems and equipment.
Amazon Fulfillment Associate
OCTOBER 2019 - AUGUST 2022 SAN MARCOS, TEXAS
• Receive inventory, prepare customer orders, pack items, load trucks, use scanners, and operate powered industrial trucks (PITs) like forklifts or pallet drivers.
• Drive commercial motor vehicles to move items between buildings and deliver to customers’ homes. CVS Caremark Prescription Benefits Manager
SEPTEMBER 2018 - JUNE 2019 SAN ANTONIO, TEXAS
• Helping members manage their prescriptions, including ordering, tracking order status, and understanding medication use, adverse effects, and safety.
• Helping members understand how to best use their pharmacy benefits by creating and maintaining lists of covered drugs, including their prices and cost-sharing amounts. Additionally, by negotiating with drug manufacturers on behalf of insurers to get discounts and rebates.
• Processing pharmacy claims and providing real-time updates on benefit and formulary changes. Internal Revenue Service Clerk
JANUARY 2018 - MAY 2019 AUSTIN, TEXAS
• Perform a variety of administrative tasks like: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; timekeeping; and performing other support activity.
• Reviews documents for specific requirements necessary for processing. Processes current year and/or prior year individual and/or business returns and related information. Identifies documents that meet specific conditions like Criminal Investigation criteria. Additionally, periodically reviews filed material in the light of ongoing programs or special projects and determines if such material should be consolidated, have new classifications, be retired, etc.
Barnes and Noble Bookseller
OCTOBER 2016 - JANUARY 2018 SUNSET VALLEY, TEXAS
• Provide friendly and knowledgeable customer service to assist customers with their purchases, including ringing up orders, assisting with their book selections, and help to create a memorable shopping experience.
• Monitor inventory and restock shelves as necessary to ensure that the store is clean, well-organized and presentable even while assisting with book signings, readings and other special events. EDUCATION
Austin Community College Associate of Arts in Teaching GRADUATED AUGUST 2012 AUSTIN, TEXAS
Texas State University Bachelors of Arts in English GRADUATED MAY 2017 SAN MARCOS, TEXAS
University of Texas Masters of Science in Information Studies PENDING - ANTICIPATED GRADUATION iN 2027 AUSTIN, TEXAS
Contact this candidate