Customer Service Assistant Manager

Jenee N. Stevenson

**** * ** **** ***, #**

Tyler, TX 75708

206-***-**** – *****.*********@*****.***

Objective:

To participate and contribute in developing a team which solves challenging problems with the highest quality results.

Work Experience:

Islands Restaurant

3/2019-5/2023 Server, Bartender, Vacation Manager

•Knowledge of menu for food and drinks. Open and close store. Complete daily, weekly and monthly

•logs for store and employees. Greet customers, customer service. Inventory supplies. Appraise staff

•performance. Conflict resolution. Compliance with health regulations. Hire and train restaurant staff.

•Coordinate daily restaurant management log activities. Keep restaurant clean. Supervise shifts.

Qualitative Assistant

7/2016- 3/2018 Schlesinger Associates

·Delivered the highest standards, hospitality and support to clients, from serving meals to room preparation.

·Performed light administrative duties, taking phone calls and creating spreadsheets for data.

·Completed accurate daily reports for marketing numbers.

Assistant Manager

8/2015- 6/2016 - Shoe Palace, Tyler TX

Responsibilities-

·Delivered exceptional customer service, greeting and assisting customers.

·Conducted recruiting and trained new staff.

·Was accountable for stock and inventory. and product knowledge

·Handled weekly schedules and staff duties, including recruiting and training.

·Created daily, weekly, and monthly analysis reports for marketing numbers.

·Encouraged and motivated peers and subordinates alike.

CCR 1- Technical Support

5/2014-12/2014- Suddenlink Communications, Tyler TX

Responsibilities-

·Provided exemplary customer service and support, adhering to company values.

·Diagnosed, interpreted, and troubleshooted technical issues involving products and services.

·Served as source of information pertaining to products and services for existing customers.

·Remained informed and flexible regarding system information, changes and updates.

Lead of Image Reviewer Team

3/2012 to 4/2014 – Gumgum.com, Santa Monica, CA

Responsibilities –

·Reviewed website images in compliance with applicable laws & regulations.

·Was directly responsible for overseeing all image reviewer work, blocking images for campaigns.

·Problem-solved; coordinated report preparation, analyzed data, and presented solutions.

·Contributed to team effort by scheduling and assigning administrative projects.

·Assisted in creating and establishing new imaging systems via in-house network.

Campaign Analytics

5/2010 to 11/2011 - Epic Media Group, El Segundo, CA

Responsibilities –

·Served as direct support to general counsel to compliance manager, in accordance with corporate policies and regulations.

·Optimized campaigns, excelling in threat anticipation and assessments.

·Created advertising campaign deliverables, from model and client performance to efficient media use.

·Generated accurate data analysis, proficiently using software, SQL, excel.

·Reinforced online advertising networks by developing and managing campaign-approval policies and procedures and establishing new publisher-vetting policies.

Summer Intern

6/2009 to 11/2009 – Epic Media Group, El Segundo, CA

Responsibilities –

·Supported general counsel by assisting with active discoveries.

·Ensured all business units were in compliance with corporate policies and applicable laws and regulations.

·Conducted efficient threat anticipation and assessment, data inquiry and launching innovative campaigns.

·Developed processes for vetting all advertising creatives and network publishers & affiliates.

Host, take-out, back server

04/2007 - 01/2009 – Islands, Los Angeles, CA

Responsibilities –

·Provided friendly and inviting customer service, managing phone calls, taking orders, and seating tables.

·Effectively organized orders, checking for quality, timeliness, and efficiency.

·Handled restocking and maintained cleanliness and hygienic procedures in accordance with state and company regulations.

·Consecutively awarded employee of the month, citing commitment to excellent customer service.

Education:

·High school diploma, June 2009, Long Beach Wilson

·Glendale Community College 2009-2011

Jarvis Christian College 2012-2013 Sociology Major

·Texas College, Tyler TX, 2013-December 2015, Bachelor’s Degree in Sociology

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