Customer Service Representative
Resume:
SHARON LEE
Middleburg, FL *****
******.*.*****@*****.***
Work Experience
Associate
Amazon-Jacksonville, FL
September 2017 to September 2024
Management Problem Solver/ Theft
Small, Medium and Large sorter
Customer service
Warehouse Distribution
Stower
CSR - Customer Service Representative
Incomm Agent Solutions/Contract-Jacksonville, FL
November 2016 to April 2017
Answered product and service questions; suggesting information about other products and services. Opened customer service accounts by recording account information Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintained financial accounts by processing customer adjustments. Recommended potential products or services to management by collecting customer information and analyzing customers needs.
Prepares product or service reports by collecting and analyzing customer information contributes to team effort by accomplishing related results as needed. Tower Dispatch Specialist
Delta Airlines-Atlanta, GA
December 2006 to November 2016
Responsibilities
Fast Response
Multiple Telephone Lines
Effective Communication
Front Desk Service
50+WPM Typing
Customer Service
Training
Emphatic Listener
Leadership
Independent Judgment
Hospitality
Relationship Management
Radio Communication
Accomplishments
I followed essential duties and responsibilities.
Remained calm under all circumstances
Team Work
Disciplined by having order and structure
Task were completed in a safe and timely manner
Professionalism
Skills Used
Ability to: Listening and communicating exceptionally to effectively convey information verbally and in writing; operating computers with demonstrated proficiency in a variety of applications and software; empathetic listening techniques.
Knowledge of: Dispatching and communication systems and local law specialty practices, customer service standards and best practice; terminology, principles and methods utilized within the company. Ability to: Speak with a clear well modulated voice; remain calm under pressure and stressful working conditions during heavy workload and emergency related calls; Speak English rapidly, clearly and concisely; dispatch and handled emergency calls on a continuous basis under time constraints; simultaneously communicate, interpret communication and accurately enter data into a computer system maintaining a variety of records, files and logs. Education
Honors Associate in Paralegal
Ashworth College (PCDI) - Norcross, GA
January 1994 to December 1998
Skills
• Microsoft Outlook
• Proofreading
• Communications skills Listening, speaking, and writing Teamwork- In today's work environment, many jobs involve working in one or more groups. Analytical and problem - solving skills - Employers
(10+ years)
• Customer Relationship Management
• Adobe Acrobat
• Negotiation
• Legal Research
• Relationship Management
• English
• Presentation Skills
• Warehouse Distribution Experience
• want people who can use creativity, reasoning and past experiences to identify and solve problems effectively. (10+ years)
• Microsoft Word
• Legal drafting
• Westlaw
• Lexis-Nexis
• Research
Certifications and Licenses
Paralegal Honors Associates Degree
1994 to 1998
Litigation, Family, Corporate, Tort
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