Entry Level Help Desk

Natasha Ann Rutherford

**** **** ** ***. *• Orlando, Florida 32808 • *******@*****.***• 407-***-**** HELP DESK TECHNICIAN

Entry level IT professional pursuing CompTIA and Microsoft certifications. Desires to use hands to resolve technical issues with computer/laptop maintenance service, repair, and upgrades. Served over 5 years in the United States Army. Knowledge of Windows 7, Active Directory, and other Operating Systems. TECHNICAL SKILLS

● PC Hardware& OS Systems ● OSI Model ● Routers & Switches

● Ethernet ● LAN / WAN ● Internetworking

● Network & Design ● TCP / IP ● Telecommunications APPLIED TRAINING

Networking I

● Demonstrate capability and capacity of integration and implementation of various networking setups

● Display knowledge of TCP/IP along with local area and wide area networks (LAN, WAN) internally Networking II

● Hands on experience in configuring networkable operating systems

● Knowledge in installing and configuring services of Device Configurations

● Hands-on skills in installing, maintaining and managing desktop/client and server operating systems

● Knowledge of Basic and Advanced device security, device mobility, and cloud services Computer Essentials

● Exposure in installing operating systems and software’s in assembling hardware

● Utilized tools like, Command line, Ping, Tracert, Personal Firewall, Networking Settings, and Control Panel Work Experience

Company Position Dates of Employment

Psychotherapeutic Services Senior Detention Screener May 2017 – Present Psychotherapeutic Services Senior Detention Screener July 2007 – January 2016 Wendy’s Corporation Customer Service Representative May 2005 – July 2007 EDUCATION

MyComputerCareer

Information Technology System Administrator Certificate Graduation: March 2019

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