Customer Service Care
Resume:
Aretha McCutcheon
******************@*****.***
Objective:
I am a confident, energetic, and highly motivated individual that enjoys serving and helping customers. I thrive well in challenging and fast-paced environments. I also interact well with customers, while helping them resolve issues and/or concerns. I am looking forward to obtaining any opportunities to expand my customer care skills and secure a position with a well-established company that promotes career opportunities.
Education:
Walden University, Minneapolis, MN- Online
Working toward an Elementary Education BS Degree
July 2018- November 2019
Florida Memorial University, Miami, FL
Working toward a bachelor’s degree
From August 2008 to December 2010
Miami Dade College
Associates of Arts in Elementary Education
May 1999
Experience:
Special Needs Paraprofessional,
Marion County School Board/ Hillcrest School,
Ocala, FL
Caringly and compassionately support the needs of physically
Impaired students, including accommodating to their learning
Preferences and abilities; also, Teacher’s Assistant, student support, and Teamworks among co-workers.
August 2023- Currently
Customer Care Professional, Remote.
Lighthouse Works Central Florida (DCF Campaign),
Orlando, FL
Customer Service per Telecommunication, Computer
Data, Multiple Screen Switch/ Sharing, Communication using
Questions and Answers, Typing, Answer Inbound/Outbound Calls,
Transfer Calls, Complete Summary Note per call, etc.
February 2023-June 2023
Patient Care Technician (PCT)
DaVita Dialysis at Laurel Manor, Lady Lake, FL
Computer Data, Preset Machines for Patient Treatments,
Cannulate Patients, Patient Care, Water Treatment Care
April 2021- November-2022
Cashier/ Frontend Associate
Walmart Stores, Summerfield, FL
Customer Service, Freight/Stocking, Zoning, Teamwork, and
Cash Handling.
November 2019- April 2021
Paraprofessional, Special Needs
Marion County Public Schools, Ocala, FL
Caringly and compassionately support the needs of physically
Impaired students, including accommodating to their learning
Preferences and abilities.
August 2013- November 2019
Caregiver
Envision At-Home Companion Services, Ocala, FL
Caringly and compassionately support the needs of a physically impaired client, aid in certain medical needs of the client, assist in client’s grooming, assist client with eating of meals, and help transport client to and from home to vehicle and etc.
November 2017- October 2019
Fitting Room/ Apparel Associate
Walmart Stores, Summerfield, FL
Customer Service, Switchboard Phone Operator, and Apparel Zoning and Returns
May 2016- November 2017
Paraprofessional, Instructional, Title-I
Marion County Public Schools, Ocala, FL
October 2012- June 2013
Paraprofessional, Instruct. IDEA-B
Marion County Public Schools, Ocala, FL
January 2012- May 2012
Paraprofessional III-Behavioral
Miami Dade County Public Schools, Miami, FL
Caringly and compassionately support the needs of physically
Impaired students, including accommodating to their learning
preferences and abilities.
May 2005- July 2011
Tutor
America Reads Tutorial Program (MDC), Miami, FL
To facilitate and tutor students, one-on-one, in learning to read
Through phonics, word banks, and tutorial reading.
August 2004- May 2005
Lead Teacher
YWCA, Miami, FL
To facilitate a classroom of active learning, while supervising both
Students and teacher’s assistants, in a preschool setting.
July 2003-January 2005
Registrar
YMCA, Miami, FL
Complete Registrations for all incoming students, set-up and
Maintain all files for all students, Data Entry; collect and log all fees,
Cash Handling for Brink pick-up, and create, and send out monthly
Newsletters and Memos.
November 2001-June 2003
Honors/Awards:
Customer Care Professional/ DCF Training, Certified Clinical Hemodialysis Technician (CCHT), Paraprofessional of the year, Most Supportive award, Most Talented Award, Outstanding Achievement, and Certificate of Achievement for Director’s Training, etc.
Contact this candidate