Customer Bachelor in Psychology with a lot of expeService Social Media

MP

MANUEL AARON PEREZ

******************@*****.*** 915-***-**** El Paso, TX 79912

Dedicated and customer-oriented domestic and international Business professional with 28 years of customer service, sales and administrative experience, excelling at prioritizing and completing multiple tasks simultaneously. Flexible, meticulous, and adaptive team player with expertise in customer relationship management, ENGLISH-SPANISH BILINGUAL and [COMMUNICATION SKILLS, HIGH EXPERTISE IN PUBLIC RELATIONSHIP ]. Dependable and results-oriented self-starter with proactive approach to problem-solving. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Market Penetration

Salesforce

Sales Cycle Management

Event Management

Customer Service

Service-Driven Sales

Relationship Building

Sales Program Coordination

Rapport and Relationship Building

Closing Techniques

Market Intelligence

Networking Events

Digital Sales

Social Media Savvy

Sales Presentations

Promotional Sales Events

Appointment Scheduling

Time Management

Program Leadership

Press Release Writing

Strategic Management

Media Relations

Community Outreach

Call Management

Service Recommendations

Customer Support

Problem-Solving

Customer Service Expertise

VASTAGO PRODUCCIONES LLC

Buckeye, AZ

International Sales Manager

06/1996 - 11/2023

Partnered with international affiliates and regional teams to support brand strategy and execution of activities in particular markets following brand guidelines.

Resolved customer complaints regarding sales and service. Developed effective communication channels between domestic offices and overseas branches for seamless collaboration.

Managed a team of sales representatives located in various countries around the world.

Enhanced sales volume through skilled support to both new and inactive customers.

Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand. Led sales planning, development and account management to grow existing accounts and establish new sales accounts. Negotiated contracts with foreign customers while ensuring compliance with company policy.

Organized trade shows, conferences, meetings, and other events to Summary

Skills

Experience

showcase products internationally.

Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth. Communicated with external accounts regarding contract agreements, extensions and compliance issues.

Conducted market research to identify customer needs and competitive landscape.

Developed strategic partnerships with vendors, suppliers, and other industry contacts worldwide.

Identified new potential customers and negotiated business conditions. Conducted market research and reported on competitors. Developed proposals, slides, analysis and oral presentations. Established ambitious goals for employees to promote achievement and surpass business targets.

Analyzed global trends to determine the best opportunities for expansion into new markets.

Assisted in developing a comprehensive strategy for entering new markets through direct exports or joint ventures.

Oversaw regional and local sales managers and staff. Built sales forecasts and schedules to reflect desired productivity targets. Supported VASTAGO producciones LLC in evaluating new business opportunities and onboarding accounts both domestic and international. Spectrum El Paso, TX

Sales Coordinator

03/2023 - 09/2023

Developed and implemented sales strategies to increase customer base. Delegated work to staff, setting priorities and goals. Mentored newly hired employees by explaining tactics for building sales pipelines.

Maintained relationships with customers through regular follow-up calls and emails.

Supported sales team members to drive growth and development. Recruited and trained new employees to meet job requirements. Collaborated with management and executives and made strategy recommendations based on insights into sales operations. Organized and updated schedules to optimize coverage for expected customer demands.

UACJ CIUDAD JUÁREZ

Specialist in Psychology in CLINIC PSICHOLOGY

06/1990

References available upon request.

Education and Training

References

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