Administrative Assistant Services Processor
Resume:
Monica Fordham
Chesapeake, VA *3324
*************@*****.***
Work Experience
Aug 2023-Present Investment Services Processor
Capital Group, Norfolk Virginia
Accurately record all financial request and documentation into workflow processing tools
Interpret and process assigned documentation tasks.
Ability to interpret, analyze and process detailed instructions provided by investors and financial advisors.
Maintain a high degree of accuracy while processing financial transactions.
Review documentation for accuracy and completeness.
Ensure documentation adheres to the company’s policies and procedures.
Provide high quality service and operational support for clients.
Processing request, problem-solving, reconciliation and research
Collaborate within a team environment ensuring timely and accurate processing of assigned tasks.
Outbound phone calls will be required to written requests.
Receiving return phone calls resolves questions.
Work through multiple computer systems while utilizing dual monitors.
Navigate through various internet browsers and internal workflow tools.
Ability to create clear and concise written notes to document work performed (when needed)
Demonstrates sound judgment in resolving matters of moderate complexity.
March 2023-Aug 2023 Administrative Assistant
East Coast Repair & Fabrication, Newport News Virginia
Mange Security and access for the ships and yard
Review and update all DBIDS and submit them to MARMC and all other subcontractors.
Complete background checks for access
Drafts and submits ship visit spreadsheets and email.
Create Badges and complete parking passes for all subcontractors, vendors, and visitors.
Oct 2022- March 2023, Correctional Officer
Hampton Road Regional Jail, Portsmouth Virginia
Monitors and observes inmate behavior in the inmate housing units.
Enforces inmate rules and regulations.
Reports all incidents or problems to the watch commander.
Respond to emergency situations of Regional Jail premises as required.
Enters information into the computerized Jail management system.
Operate panel control door and maintain a fair and professional inter-personal communication and attitude with inmates and staff from various social backgrounds while performing duties and responsibilities.
Jan 2014- Sept 2022, Legal Clerk II / Notary Public (Commission #7679274 expires July 31, 2024)
Portfolio Recovery Associate, Norfolk Virginia
Confirm all documents, affidavits, pleading before notarized properly based on state guidelines.
Maintain an electronic notary journal of all official accounts, code collation prepped and scanned legal documents.
Administer Oaths before notarizing, during telephone hearings or trials as required.
Review affidavits, confirm all legal documents with courts, enter judgment for different states, research.
Prepare Substitution of Attorney, Satisfaction of Judgments, Proof of Services, enter liens and release liens.
E-filing for different states on court website and prepare cases for hearing and/or trials.
June 2022 – Oct 2013, Probation Officer (Internship)
Department of Juvenile Justice, Portsmouth Virginia
Investigated cases, attended court hearings, and prepared pre-dispositional reports and filed motion for probation violation.
Worked closely with the court system and provided recommendations to judges for alternate sentencing or treatment.
Nov 2003- Dec 2013, Data Entry Specialist
Lifetouch National School Studios, Chesapeake Virginia
Responsible for accurate data, key group, reorder, data fix, scanning, prepping, and training others using specific job requirements to improve accuracy.
Grouped pictures and eliminated duplicate poses utilizing edit preview program.
Sept 1996- June 2003, Operation Representative
Bank of America, Norfolk Virginia
Maintained daily, weekly, and monthly reports detailing productivity, service level, and trained associates.
Complete day-to-day clerical functions including copying, faxing, mailing, filing, and data entry.
Researched and retrieved applications, statements, payments, and historical documents for internal customers.
Education & Professional Training
Associate degree: Criminal Justice, ITT-Tech (2013)
FBI Community Relations Executive Seminar Training: Certificate ~ 2011
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