Customer Service Acquisition Specialist

hoffmanheather**@Heather gmail.com Richmond, Hoffman VA +1-804-***-****

WORK HISTORY

Acquisition Specialist at Loyalty Toyota

**/**** - ******* (1 year)

Loyalty Toyota- Richmond VA * Achieved successful outcomes in negotiations with customers by employing strong analytical skills and persuasive communication techniques.

* Monitored contract performance against establishment metrics, identifying areas for improvement and initiating corrective actions as needed.

* Developed comprehensive acquisition plans to support organizational growth and strategic objectives.

Sales Associate at Loyalty Toyota

06/2019 - 06/2023 (4 years)

Loyalty Toyota- Richmond VA * Built relationships with customers to encourage repeat business * Maintained calm demeanor and professionally managed issues in busy high-stressed situations.

* Provided positive first impressions to welcome existing, new, and potential customers.

* Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

* Assessed customer needs and utilized suggestive selling techniques to drive sales.

* Participated in team meetings and training sessions regularly for continuous professional development within the company. Bar Manager at Bar Louie-Richmond VA

02/2017 - 03/2019 (2 years)

Bar Louie-Richmond VA * Closed out the cash register and prepared a cashier report at close of business.

* Oversaw maintenance tasks for bar area, ensuring a clean and safe atmosphere for employees and patrons * Mentored and trained staff members to ensure exceptional customer service standards SKILLS

Bookkeeping, 12 years

Retail management, 4 years

Accounts Payable/Accouts Recei, 12 years

Customer Service, 12 years

Invoicing, 10 years

LANGUAGES

English, Advanced

SOCIAL NETWORKS

Facebook, https://Facebook

Linkedin, https://Dianne Fox

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 1 year

I have a security clearance

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