Customer Service Services

OMAURIS CABRERA

** **** ***** ******, ***. *AE Bronx, NY 10453 **********@*****.*** 347-***-****

SUMMARY OF CERTIFICATIONS/QUALIFICATIONS

Exceptional Customer Service Experience

Ability to learn and adapt quickly in a fast paced environment

AREAS OF EXPERIENCE

Back of House Kitchen Associate

Defrosted, sliced, bread, and fried chicken in bulk to prepare sandwiches and salads

Assembled sandwiches and salads using fried chicken and fresh ingredients such as lettuce, tomatoes, and house-made sauces

Worked with others in a fast-paced environment to produce large quantities of meals to customers

Ensured that each piece of chicken is fried for under 4 minutes

Provided outstanding customer services to customers coming into the restaurant

Read orders off of the POS system and assembled meals by reading off the orders; ensured that orders are correct before passing it to the front-of-the house

Customer Service/Pizza Maker

Answered an average of 70 calls per day by addressing customer inquiries, solving problems and providing new product information

Assisted customers in person and via telephone on all pizza orders

Answered product questions with up-to-date knowledge of sales and store promotions

Prepared pizza according to orders and specifications

Maintained and organized kitchen and made sure all stations are kept clean and polished

Stocked the freezers and advertised for the business

Prepared a number of products, washed dishes, operated pizza oven, folded pizza boxes, swept kitchen floors and bathrooms

Documented and kept record of information on pick-ups and deliveries

Kitchen Staff

Managed, controlled, and recorded a complete inventory of all food, equipment, kitchen supplies, and non-perishable items according to health and safety standards

Placed food in designated storage containers to prevent spoilage at the end of the day

Cleaned and sanitized all work areas, equipment, utensils, dishes, and silverware

Collected and removed trash and debris

Served and distributed food to individuals and groups

Operated industrial dishwasher and manually cleaned all cooking tools and utensils

Served over 1,000 meals per day, three meals a day, in a line order

Cleaned and sanitized the food service area after distributed was completed

Recycling Associate

Sorted materials, such as metals, glass, wood, paper, and plastic into appropriate containers for recycling

Cleaned recycling yard by sweeping, raking, picking up broken glass and loose paper debris, or moving barrels and bins

Sorted metals to separate high-grade metals, such as copper, brass, and aluminum, for recycling

Collected and sorted recyclable construction materials, such as concrete, drywall, plastics, or wood, into containers

Deposited recoverable materials into chutes or placed materials into bundles or bales

Cleaned materials, such as metals, according to recycling requirements

WORK HISTORY

Chick-Fil-A, New York, NY Back of House Kitchen 03/2018 – Present

Domino’s Pizzaria, Bronx, NY Pizza Maker 01/2017 – 08/2017

FCI McKean, Lewis Run, PA Kitchen Staff 12/2013 – 10/2016

FCI McKean, Lewis Run, PA Recycling Associate 12/2013 – 10/2016

REFERENCES PROVIDED UPON REQUEST

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