Customer Service Team Member

FLORENCIO TELLO

San Marcos, CA ***** * 760-***-**** © *************@*****.***

Professional Summary

Proven team collaborator and effective communicator, I excelled at Harrah's Casino by streamlining operations

and enhancing customer satisfaction. Leveraging problem-solving and multitasking skills, I significantly

contributed to a safer, more efficient work environment. Achievements include maintaining a balanced cash

drawer and ensuring top-notch service, underscoring my commitment to excellence and attention to detail.

Skills

e Problem-Solving e Problem Resolution

e Time Management ¢ Attention to Detail

¢ Team Collaboration ¢ Multitasking

¢ Self Motivation ¢ Excellent Communication

e Active Listening

Work History

Harrahs Casino, 02/2024 to 06/2024

EDR Cashier — 777 Harrah’s Rincon Way Funner, CA 92082 United St

¢ Maintained a clean work environment, promoting both safety and efficiency on the rig site.

¢ Directed cleaning, restocking, and customer service activities.

e Followed specific cleaning schedules based on patient needs.

e Unloaded arriving product stock and moved to store display areas.

e Maintained neat, orderly and safe work space.

e Maintained effective team member communication.

¢ Greeted customers and directed to requested products.

e Alternated goods in inventory by observing first-in and first-out approach.

Money Pit, 05/2022 to 02/2023

Cashier Customer Service — San Marcos, CA

e Welcomed customers and helped determine their needs.

e Worked flexible schedule and extra shifts to meet business needs.

e Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

e Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

¢ Removed trash, debris and other waste materials from premises.

¢ Cross-trained in other areas of restaurant to provide additional support during busy periods.

e Checked food goods for quality to remove unwanted items and pack fresh goods.

e Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma: 06/2023

Mission Hills High School - San Marcos, CA

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