Customer Service Data Entry

Luis Raymond Quintero III

**** ** ****

San Antonio, TX 78221

Cell: 210-***-****

**********@*****.***

AREAS OF EXPERTISE:

Effective Team Player

Great Leader and Trainer

Great Leadership skills

Great driving skills

Exceptional Customer Service Skills Microsoft Office, Word and Outlook.

Customer Service Skills:18 Years Ten Keypad

Self-Motivated Data Entry

Clean driving record Strong work ethic

EDUCATION:

•Graduate 2001 Southside High School San Antonio, TX

•June 2001-July 2001 Palo Alto College San Antonio, TX

SUMMARY OF QUALIFICAITONS:

•Safe and Great driver, with excellent driving skills.

•Great work ethic.

•Experienced in a fast-paced, high energy, multi-tasked and demanding work environment.

•Excelled in handling a variety of customer service task and resolve customers’ needs and issues.

•Great leader/trainer to make sure we are one company and provide the best customer service.

PROFESSIONAL EXPERIENCE:

Navistar (January 2022- Present) Logistics

•Unload and load trailers with fork lift.

•Used YMS to get all movements for warehouse.

•Used yard dog to move trailers in the yard to dock doors assigned.

Southwestern Motor Transport (June 2013- Present) Driver, Dock/Dispatch Supervisor, and Dock Lead

•Motivate my dock team to increase team productivity.

•Monitor team activity to make sure trailers are unloaded and loaded in a timely manner.

•Prioritize workload based on the company need.

•To supervise drivers on their route.

•Assist drivers with directions to their next location.

•Assign Deliveries and pickups.

•Handle customer escalated issues.

•Create routes for city deliveries.

•Schedule appointments with customers.

•Create reports for daily productivity for upper management. • Class A CDL driver

•Deliver freight from the warehouse to the customers.

•Work with customers to provide satisfactory delivery and provide excellent customer service.

•Complete 10-hour shift of pickups and deliveries for city routes.

•Forklift operator.

Oak Farms Dairy (December 2008- June 2013) Driver/Warehouse

•Class A CDL Driver.

•Complete a 12-hour daily route.

•Make sure customers received their order in a timely manner.

•Load and unload deliveries and pallets.

•Provide excellent customer service.

Coca Cola (Novemeber 2007- December 2008) Driver

•Class A CDL Driver.

•Complete 10-hour daily route.

•Make sure customers received their order in a timely manner.

•Provide excellent customer service.

Budweiser (September 2002- November 2007) Merchandizer/Driver/Salesman

•Went into chain stores on my route and merchandized product.

•Stocked company product.

•Built company advertising displays.

•Class A CDL driver

•Deliver product from the warehouse to the customer.

•Work with customers to provide satisfactory delivery and provide excellent customer service.

•Complete 10-hour shift of deliveries and promotions for city routes.

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