Support Specialist Iii
Resume:
SHELLY MACK
Lexington SC **073
InTelephone: 843-***-****
Email: **********@*****.***
QUALIFICATIONS
* ***** ******** ********** *** Filing experience
Exhibits strong drive for results and success
Clearly conveys information and ideas
Maintains an organized approach to managing daily activities
Takes pride in work
EXPERIENCE
TD Bank/Lexington Lockbox August 2023-Present
Payment Operations Specialist III
Process payments accurately on Opex Eagle and Falcon
Ensure compliance with relevant procedures
Identify discrepancies and resolved discrepancies
Maintain records of daily transactions
TD Bank May 2020-Present
Lending Support Specialist II
Review Title and Homeowner policies to ensure it follows TD Bank guidelines
Work with the Loan Officer and Underwriter for loan approval
Maintain, manage, and track all pending and outstanding loan documents in Encompass
Ensured accuracy with provided checklist
Conduct searches for property taxes to set up escrow amounts in Encompass
Order Title through ServiceLink and Title Companies
Verify employment through The Work Number
AppleOne/TD Bank July 2018-March 2020
HMDA Quality Control Specialist III
Perform quality scrubs of highly complex loan documentation to reduce risk loss and ensure policy and regulatory compliance on Encompass
Resolve complex unusual irregularities and items not in compliance with applicable regulations and Company policy
Apply knowledge of Company policies to determine next steps in executes plans to resolving outstanding issues
Evaluate trends in errors within assigned groups and suggests modifications to business processes to diminish errors
SC Department Motor Vehicles May 2017-July 2018
Administrative Assistant/Compliance Specialist
Use SCDMV Phoenix System to enter, retrieve, update or provide data for customers, courts or law enforcement.
Correct customers information resulting from erroneous data entry.
Review documents for accuracy and compliance.
Perform other related duties as required
TRC Staffing/Staples March 2016-May 2017
Accounts Receivable Representative
Enter customer payment into Oracle on a daily basis
Develop reversal and chargeback reports for SCP Research
Keep frequent computer backups and vital documents in paper copies
Focus on resolving misapplied payments in a timely manner.
CoreLogic June 2012-April 2015
Data Analyst
Assessed and evaluated the accuracy and quality of data
Ensured adherence to the required data quality standards
Corrected quality errors
Allstate Insurance May 2011- June 2012
File Clerk
Performed filing of claims and insurance policies
Labeled and filed alphabetically
Stacked insurance documentation in proper stacking order
Assurant January 2010-December 2010
Insurance Processing Clerk
Verified loan information
Received and logged payments on loans
Entered and corrected information in the system
Faxed and received information
Processed loans
Dove Data Products April 2007-April 2009
Inventory Control Specialist/Auditor
Performed quantity variances on products
Assured appropriate handling and identification of products
Prepared and scanned labels for courier pickup
Performed quality checks on all outgoing packages
Harbor Freight and Tools January 2009-April 2009
Call Center Customer Service Representatives
Responded to customer service questions and concerns as defined by complaint and resolution procedures
Processed customers’ orders
Assured that phone calls are handled with appropriate skills and any issues that need to be are escalated to appropriate department s
EDUCATION
Strayer University July 2017-December 2022
BUS Administration
Bachelor's Degree
Darlington High School August 1998-May 2002
Diploma
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