Quality Assurance Project Planning

Leslie Kay Stanford

512-***-**** ************@*****.*** Austin, TX 78733

PROFESSIONAL SUMMARY

Dependable and dynamic communicator with expertise in emergency preparedness and project planning. Proven ability to multitask effectively in high-pressure environments, ensuring timely and efficient execution of initiatives. Skilled in developing communication strategies, coordinating resources, and fostering local stakeholder collaboration to enhance community readiness. Committed to promoting safety and resilience. Adaptable and proactive, with a strong focus on achieving organizational goals and improving emergency response capabilities.

SKILLS

Cultural Awareness

Maintenance & Repair

Teamwork and Collaboration

Project Planning

Communication skills

Multi--Tasking

Familiarity with helo operations and weather operations

ICS/NIMS training

Organization and Time Management

Relationship Building

Computer Skills

Leadership

Friendly, Positive Attitude

Quality Assurance

MS Office, Smart Sheets and Excel

Conflict Resolution

Interpersonal Communication

Public Speaking

Attention to Detail

Task Prioritization

Remote Office Availability

Local Emergency Preparedness

Performance Management

Teaching

EXPERIENCE

EMS Recruiting Ambassador

City of Austin - Austin Travis County EMS, 2017 - Current

Serving as an ambassador for the recruiting division, representing the department at statewide hiring events. Engaged with potential candidates, providing information about career opportunities and promoting the department's mission and values. Developed positive relationships within the community to enhance recruitment efforts and attract diverse talent. I participated with hiring interviews of potential candidates in person and virtually.

EMS Supervisor/Communications Captain

City of Austin - Austin Travis County EMS, 2010 - Current

Supervise staff and monitor field units and overall system performance, acting as Incident Commander (IC) within the Communications Center.

Assuring Communications Medics effectively fulfill job responsibilities, providing support for any performance-related issues.

Implemented tailored training programs for new personnel, aligning with operational directives and IAED guidelines.

Offer constructive feedback on dispatching and call-taking skills, developing training plans based on individual performance assessments.

Utilize advanced documentation tools to record feedback on calls and generate reports for both individual and center-wide performance.

Prepare comprehensive documentation and monthly reports to uphold IAED ACE standards for the Communications Center.

Stay up to date with quarterly education from the OCMO to enhance performance improvement initiatives across the system.

EMS Communications EMD

City of Austin - Austin Travis County EMS, 2007 - Current

Experienced 9-1-1 Emergency Medical Dispatcher with a strong ability to multitask and maintain global situational awareness during high-stress incidents. Proficient in quickly assessing emergencies, prioritizing response efforts, and providing critical support to callers. Skilled in coordinating with emergency services while ensuring clear communication and accurate information flow. Committed to enhancing community safety through effective emergency response and resource management.

EMS Air Communications Specialist and Quality Assurance

City of Austin - Austin Travis County EMS, 2009 - 2016

Conducted quality assurance and improvement evaluations for STARFlight, reviewing and providing performance feedback on approximately 150 calls monthly, adhering to local standards and protocols.

Acted as a liaison between ACS, Communications, and STARFlight to address and resolve safety issues effectively.

Managed mission requests for STARFlight, ensuring strict adherence to protocols and efficient calltaking and dispatching.

Maintained compliance with FAA regulations by providing continuous surveillance during missions through a satellite tracking program.

Delivered real-time updates on weather conditions, medical call specifics, and precise coordinates to helicopter teams, optimizing response effectiveness.

EMS Dispatch Review Commitee

City of Austin - Austin Travis County EMS, 2009 - 2012

The Dispatch Review Committee conducts comprehensive reviews of historical data and compliance metrics related to the Medical Priority Dispatch (MPD) system. By analyzing performance trends across the organization, the committee identifies areas for improvement in local policies and MPD protocols. This collaborative effort aims to enhance operational efficiency, ensure compliance, and ultimately improve emergency response outcomes within the community.

EDUCATION

Austin Community College, Austin, Texas

AWARDS

Multiple Trauma and Medical Phoenix's for excellence in 9-1-1 incidents.

Unit and Individual Citations for group and individual project performance.

EMS Cadet Leadership Outstanding Achievement Award in 0807 Cadet Academy.

Emergency Communications Operator of the year 2010.

Quality Assurance and Performance Management training and maintained.

Nominated for Distinguished Service Award.

Volunteered at Pop Warner for leadership and medical team.

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