Office Manager Accounts Payable
Resume:
MONIKA PATRAO
SKILLS
• Accounts payable and receivables
• Invoicing and billing
• Data entry
• Scheduling and calendar management
• Customer relations
• Marketing
• Office Administration
• Customer Service
• MS Office
• Excellent multi-tasking ability
• Customer Relations
ADDITIONAL INFORMATION
• LANGUAGES: English and Polish
PROFESSIONAL SUMMARY: Dedicated and results-driven office manager with twenty four years of experience. Proven track record of delivering excellent patient relations and managing diverse tasks to support organizational objectives.
EXPERIENCE
November 2000 - April 2024
Office Manager/ Patient Care Coordinator Summit Hearing Aid Center, Summit, United States
July 1997 - November 2000
Patient Care Coordinator Prime Care Pediatrics, Wallington, United States
Managed clinic day-to-day operations, to ensure effective total care services for scheduled and walk-in appointments.
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Efficiently managed incoming calls and scheduled patient appointments.
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• Obtained and verified patient insurance information. Communicated effectively via telephone, e-mail, and postal mail with patients and potential customers.
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Attended seminars to stay updated on industry trends and best practices.
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• Explained treatment plans and payment options to patients.
• Maintained detailed and accurate records of cash and bank deposits. Conducted marketing activities for Summit Hearing Aid Center using Constant Contact campaigns and provided marketing for medical offices, nursing homes, health fairs, etc to generate potential recurring referrals.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Maintained accurate financial records by reconciling accounts payable and receivables to ensure balanced budgets.
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Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
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Oversaw day-to-day office operations, including receiving and organizing correspondence.
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Scheduled patient's appointments, answered incoming calls, and provided follow up emails and phone calls to ensure patient satisfaction.
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Greeted patients, obtained personal and medical information, and assisted with examinations.
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Obtained and verified insurance information, patient and physician information.
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• Maintained detailed and accurate records of cash and bank deposits. CONTACT
Harrison, NJ 07029
*********@*****.***
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
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Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
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Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
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Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
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Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
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Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
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Answered incoming calls, scheduled appointments and filed medical records.
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EDUCATION AND TRAINING
Associate of Arts
Union County College, Cranford, NJ
May 2001
Associate of Business Administration Business Administration And Management
Catherine Gibbs School, Piscataway, United States
June 1997
High School Diploma
Union High School, Union, New Jersey
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