Project Management Customer Service

SHANMUKHA SAI DASARI

Boston, MA 857-***-**** ******.***@************.*** https://www.linkedin.com/in/shanmukha-sai-dasari-a11632159/ Results driven Project Management professional with two years of experience in chemical manufacturing and a background in chemistry. Leveraging strong analytical and leadership skills to drive success in the manufacturing and chemical industries. EDUCATION

Northeastern University, Boston, MA December 2024

Master of Science in Project Management GPA: 3.8

KL University, Vijayawada, India May 2021

Master of Science in Organic Chemistry

Parvathaneni Brahmayya Siddhartha College of Arts & Science, Vijayawada, India April 2019 Bachelor of Science in Botany, Zoology and Chemistry EXPERIENCE

Northeastern University, Boston, MA July 2024 - Present Event Assistant

• Supervising front-of-house operations during events, ensuring smooth coordination between venue management and the audience and providing customer service, assisting students, faculty, and community members with inquiries and support

• Leading event planning and risk management, overseeing all events across the university, from budgeting to execution

• Enhancing crowd management and interpersonal skills, driving successful event outcomes through strong decision- making and organizational leadership

Pon Pure Chemicals India Private Limited, Chennai, India July 2021 - February 2023 Technical Manager-Marketing

• Increased product marketing efficacy and business acumen by 30% by designing innovative chemical solutions and marketing strategy for solvents tailored to diverse industry needs by sourcing and manufacturing

• Implemented effective team leadership and managed suppliers to reduce project delays by 40% and increase revenue growth and customer satisfaction by 20%, resulting in improved key performance indicators (KPIs)

• Spearheaded market research analysis, in the oil, gas & energy industry to pinpoint lucrative business development in chemical industry and led three new product development (NPD) initiatives catering to diverse industries

• Managed and maintained VP’s schedules and appointments including organizing the meeting and taking minutes

• Earned the Player of the Year (POTY) Award in the marketing department in 2022 KL University, Vijayawada, India February 2020 - April 2021 Research Intern

• Authored Spectroscopic Studies of Eu3+ Ion-Doped Antimony-Lead-Oxyfluoroborate Glasses for Visible Red Photonic Applications for one year and Published in Journal of Electronic Materials

• Mastered in Photoluminescence, UV, HPLC, Chromatography, spectroscopy tools and other five instruments. Experienced in research optimization, literature reviews, and synthesis, and equipment testing Council Of Scientific & Industrial Research, Hyderabad, India June 2020 – August 2020 Project Intern

• Collaborated with drug development and R&D teams as an analyst, gaining hands-on experience in drug engineering while mastering intricate concepts in nano/photochemistry and utilizing cutting-edge analytical techniques Divis Laboratories Ltd, Visakhapatnam, India May 2019 - July 2019 Production Associate

• Spearheaded 100% management initiatives ensuring strict adherence to standard operating procedures (SOPs), Good Manufacturing Practices (GMP). Managed QC and QA protocols to optimize efficiency and regulatory compliance

• Implemented PJM strategies to enforce 100% Environmental Health and Safety (EHS) measures within manufacturing processes. Led initiatives to address Corrective and Preventive Actions (CAPA) in clean room operations

• Coordinated cross-functional teams to streamline drug development to facilitate efficacy & drive project milestones TECHNICAL SKILLS

• Project Management Tools: Agile Methodology, Lean Manufacturing, Project Planning, Budget Management, Project Risk Management & Mitigation, Six Sigma, Requirements Gathering, Quality Control (QC) Management, Root Cause Analysis, Lean Practices, Project Control, Project Tracking, Project Delivery, Problem Solving, Manage Multiple Projects, Open Communication, Microsoft Project, Excel, PowerPoint, Project Documentation

• Analytical Ability: Strengthened in Microsoft Office Suite, Word, Excel, SharePoint, Outlook, Google Slides, OneDrive, GSuite Tools, GIS Tools, Adobe Creative Suite, Smartsheet, CRM, Power BI, Minitab, Atlassian JIRA, Trello Software

• Professional Skills: Proven track record in strategic organization and multitasking, with exceptional attention to detail and data-driven decision-making. Strong communication skills and influential leadership adept at fostering collaboration and driving impactful results through effective interpersonal skills. ACADEMIC PROJECTS & CERTIFICATIONS

• John Wiley & Sons Project: Developed Team & Project Charter, Defined Scope, Budgeting, Time Management, Recorded Team Meeting of Minutes, Resource Loading and Scheduling in Microsoft Project (MSP)

• Coffee-Cola Project: Worked on Project Scope Statement, Preventing Scope Creep, WBS, WBSD, & Scope Baseline

• Title: An exploration of employee resource management and knowledge sharing in an agile project environment

• Acme Medical Imaging WiMAX Project: - Improved the product development process by implementing quality analytics

• RFID Implementation Project: Topped in Project Quality Management, Quality Analytics, Total Cost, and Statistical Process Control (SPC)

• Certified in Harvard ManageMentor®, Principles of Sustainable Development, Microsoft Project, Power BI, Principles in Quality Management, and Principles in Risk Management

• Collaborating with the City of Lawrence's Community Development Department to identify land, prepare RFP, conduct environmental reviews, and oversee the planning and construction phases of an affordable housing development for previously homeless individuals under the HOME ARP categories.

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