Customer Service Client Management

Olwethu Foslag

PROFESSIONAL SUMMARY

Seeking a position that will help me utilize my skills and put into practice the knowledge obtained during my studies in order to be an asset in the organization

PERSONAL DETAILS

Contact : 064-***-****

E-mail address : ***************@*****.***

Location : Sandringham, Queenstown

Nationality : South African

CORE COMPETENCIES

•Competent in Microsoft Word, PowerPoint, Excel, SAP, and Outlook.

•Excellent Customer Service skills.

•Client Management skills.

•Excellent knowledge of the law and other regulations.

•Highly organised and analytical and inquisitive with excellent attention to details.

•Technical, Human and Conceptual skills.

•Always maintain a proactive approach in the working environment for ease in taking ownership and accountability.

•Filling or Paper Management skills.

•Ability to accurately track inventory and compile reports.

•Equipment handling skills.

•Mathematical proficiency and Financial Acumen.

•Highly motivated, energetic, Sound judgement and good reasoning abilities.

•Good managerial and interpersonal skills and ability to work under pressure.

•Time management, Organizational and planning skills.

•Great team player and can work well independently.

EXPERIENCE AND DUTIES INCLUDE:

Ampath Laboratories:

To collect and deliver reports,specimens and parcels sufficiently and timeously to and from the wards, hospitals, Dr rooms, factories and relevant clients by means of motor vehicle

City of Johannesburg Municipality:

Capturing documentation for processing and information using spreadsheet to ensure that the information is captured correctly and verified and validated.

Checking for accuracy and amend where necessary and dealing with queries regarding data capturing,recognizing,identifying problems and reporting the supervisor and avail the information captured to all offices.

Storing and maintaining captured documents to ensure correct storage according to standard archive procedures

Collect and collate all documentation required for making payments

Ensure that the compensation checklist is compiled with ticking all required information

Check that the bank details in the payment spreadsheet are similar to the ones in the bank confirmation letter

Check that SARS references letter is the same as the one in the spreadsheet

Fidelity SecureDrive:

Driver management where we create driver profiles, assign driver to vehicles and receive reports of driver behaviour and vehicle performance

Schedule and manage service reminders and recall service history by date and time

Developing marketing strategies for advertising new products

Organising promotional events and coordinating day of deliveries and staffing

Leading and training teams of marketing Associates

Partnering with product development and buying teams to estimate product demand

Brainstorming fresh advertising ideas with senior management

EDUCATION

Institution : University of Johannesburg

Qualification : Transport and Logistics Management

Status : Completed

Institution : University of South Africa

Qualification : Bachelors Degree in Transport and Logistics Management

Status : In progress

GOALS

To achieving my set goals and keeping myself dynamic in the changing scenario to become a Chief Marketing and Administrative Manager.

To become an excellent Sales and Administrative Specialist taking up challenging works in the Industrial structure with creative and diversified Projects and to be part of a Constructive and fast-Growing World.

To make a position for myself in the competitive corporate world and contribute to achieving the goals on both professional and personal level.

To work in an environment that challenges me to improve and constantly thrive for perfection in all the tasks allotted to me so that I can be able to showcase my Administration and Human Resource Management Skills.

VOLUNTARY WORK

During the 2020 Covid-19 lockdown period: (In my spare time)

I volunteered to assist by tutoring grade 12 learners in my local high school.

I was empowering other students from University as well by volunteering and tutoring them thus adding value and quality to the community and education development.

I was assisting in screening people in my community and asking them questions for possible Covid-19 symptoms.

HOBBIES AND INTEREST

I enjoy being involved in community outreach, cultivation projects that afford me the opportunity to make an impact on society. I enjoy going on a new outdoor adventure as well as fitness training I also take joy in forming part of the preparations team at my church which has taught me a lot on what it takes to coordinate and organize events and gatherings.

REFERENCES

Available upon request

Contact this candidate