Customer Service El Paso

El Paso, TX ***** 915-***-**** ****************@*****.*** WWW: Bold Profile

DAVID ORDONEZ

Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism.

PROFESSIONAL

SUMMARY

SKILLS Strong Communication

Skills

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Professionalism and

Punctuality

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Vehicle maintenance

knowledge

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● Safety Procedures

● GPS Navigation Proficiency

● Customer Service

● Time Management

● Problem-Solving

● Multitasking

● Excellent Communication

Strong Working

Relationships

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Dependability and

Honesty

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● Organizational Skills

● Warehouse Operations

● Customer Support

● Relationship Building

● Fluent in English

● Route Planning

● Logistics knowledge

● DOT Regulations

● MCleod Software

● ITS

● DAT

● Duns and Brad street

LOCAL P&D 05/2022 to 07/2024

TFA Logistics, EL Paso TX

WORK HISTORY

Safeguarded company assets by adhering to established security protocols during transport operations.

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Improved overall driving skills through participation in professional development courses focused on safe driving practices.

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Assisted in training new hires on company policies, procedures, and best practices for local drivers.

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Established a reputation for punctuality among customers by consistently arriving within specified delivery windows.

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Demonstrated strong problem-solving abilities when faced with unexpected challenges during deliveries or pickups.

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Collaborated with team members to streamline processes for loading/unloading goods efficiently at warehouses or distribution centers.

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Enhanced delivery efficiency by planning and executing optimized routes for local transportation.

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Collaborated with dispatchers to communicate delays, route changes, and other relevant information.

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Developed strong communication skills by efficiently liaising with customers, dispatchers, and other drivers throughout the workday.

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OUTBOUND OPERATIONS MANAGER 05/2021 to 05/2022

GX3 Logistics, EL Paso TX

FREIGHT BROKER 02/2020 to 05/2021

Bound To Logistics, EL Paso TX

● Effectively managed and distributed company equipment to dedicated customers

● Increased on-time delivery rates with effective route planning and carrier coordination. Enhanced outbound operations efficiency by streamlining processes and optimizing workflow.

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● Fleet Manager for over 70 Trucks

● Booked and scheduled outbound Deliveries with competitive Rates

● Properly managed Company Equipment

Developed key performance indicators to measure team success and drive continuous improvement initiatives.

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Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.

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Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.

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Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.

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Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.

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Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.

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Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.

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Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.

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Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.

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Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.

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● Monitored and tracked status of shipments in transit to confirm on-time delivery.

● Handled incoming calls and emails from customers regarding issues with deliveries.

● Oversaw and enforced compliance with all safety regulations and DOT regulations.

● Monitored market and negotiated rates based on trends.

● Developed strong relationships with carriers and shippers, fostering trust and loyalty.

● Contacted existing customers to update accounts and confirm deals.

● Negotiated competitive rates with carriers, resulting in cost savings for customers.

● Tracked shipments and trucks out on deliveries.

Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.

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Expanded the company''s network of reliable carriers, improving overall operational efficiency.

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Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.

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● Increased client satisfaction by efficiently managing and resolving freight-related issues.

● Coordinated shipments, ensuring seamless transportation from origin to destination points.

● Maintained compliance with federal regulations by closely monitoring carrier performance INBOUND FLEET MANAGER 01/2019 to 02/2020

International Systems Transport, El Paso, TX

OUTBOUND TRANSPORTATION MANAGER 03/2017 to 01/2019 Munoz Trucking INC, EL Paso TX

and maintaining accurate documentation.

Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.

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Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.

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Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.

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Maximized profitability by effectively balancing cargo capacity utilization among various modes of transport.

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Collaborated with sales teams to identify new business opportunities and grow existing accounts.

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Implemented innovative tracking systems to ensure timely and accurate shipment updates for clients.

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● Coordinated insurance coverage for goods and packages. Provided ongoing training and support to team members, elevating the overall level of expertise within the organization.

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● Communicated with drivers and dispatch to coordinate delivery schedules.

● Built working relationships with clients to foster loyalty and encourage repeat business.

● Maintained accurate driver information for delivery scheduling.

● Provided all drivers with pertinent safety materials regarding rules and regulations. Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.

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Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.

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Negotiated rates with brokers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.

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Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.

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Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.

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Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.

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Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.

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Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.

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Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.

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Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.

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Championed sustainability initiatives within the organization''s outbound transportation strategy, including adoption of fuel-efficient vehicles and alternative shipping methods when feasible.

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Reduced transportation costs by negotiating favorable contracts with carriers and implementing cost-saving initiatives.

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TRANSPORT OPERATIONS MANAGER 12/2013 to 03/2017

KNM Transport, EL Paso TX

Ensured compliance with federal, state, and local regulations related to transportation safety and environmental standards.

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Managed a team of dispatchers and coordinators responsible for overseeing daily logistics activities, fostering a collaborative work environment that prioritized customer satisfaction.

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● scheduled outbound freight to deliver on time.

Supported growth of the organization by identifying opportunities for expansion in outbound transportation capabilities, including new markets or service offerings.

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● Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries. Selected appropriate equipment based on shipment needs, ensuring safe handling of goods while maintaining optimal utilization of resources.

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● Improved on-time delivery rates by implementing real-time tracking systems for vehicles. Streamlined communication between team members to ensure smooth operations across all aspects of the transportation process.

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● Increased operational efficiency by optimizing transport routing and scheduling. Analyzed data trends to identify opportunities for operational improvements and cost savings within the department.

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Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about shipment status.

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Negotiated contracts with vendors and suppliers to secure competitive pricing for transport services.

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Reviewed employee timesheets for accuracy and ensured timely submission of payroll information to finance department

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The University of Texas At El Paso, El Paso, TX

Associate of Arts, Logistics And Materials Management, 11/2020 Certified Freight Broker Course

International Business College - El Paso, El Paso, TX Associate of Arts, Business Administration And Management, 11/2008 Associates Business administration Management

EDUCATION

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