Customer Service Call Center
Resume:
Jill J. Smith
********@*****.***
OBJECTIVE: A responsible and challenging Administrative/Customer Service position that will utilize my background, expand my knowledge, and offer opportunities for personal and professional growth.
EXPERIENCE
Americor Funding, Irvine CA
9/21 to 5/23 Debt Resolution Call Center. Duties include taking inbound calls to assist clients with billing, credit updates, settlement offers and emails. Making outbound calls to update clients if needed. Working knowledge of CRM database.
Resort Vacations Inc., Irvine CA
4/18 to 3/20 Responding to inbound calls for vacation offers. Booking clients for preview to receive their gifts. Closed due to pandemic.
FTD, (formerly Provide Commerce), San Diego, CA
11/16 - 4/18 Inbound call center. Duties include customer service for placing orders, modifying orders, and responding to emails. Working Social Media interim. Duties include responding to Facebook posts, Twitter posts and Instagram posts as well as escalation emails. Worked chat support as well. Long term seasonal temporary job.
Victory Team Apparel, San Diego, CA
6/16 - 9/16 Placed sale orders for cheerleading uniforms. Seasonal temporary job.
Provide Commerce, San Diego, CA
12/13 – 5/16 Inbound call center. Duties included customer service for placing orders, modifying orders, and responding to emails. Worked CCSS interim role with duties of responding to call backs, emails, gift codes, surveys, and corporate calls. Worked CSR Support interim role helping customer service agents with answers to their call, checking inventory for items, and cybersource for authorizations on orders. Took escalated calls from customers. Long term seasonal temporary assignments.
Provide Commerce, San Diego, CA
12/11 -5/13 Inbound call center. Duties included customer service for placing orders, modifying orders, and responding to emails. Long term temporary seasonal work assignments.
A & J Training Trust, Compton, CA
7/08 – 9/08 Temporary job through OPEIU Local 537. Duties included filing and assembling new apprentice folders.
Pile Drivers Local Union 2375, Wilmington, CA
4/02 – 6/07 Worked many temporary job assignments through OPEIU Local 537. Duties included phones, data entry, customer service, accounts receivables, assisting members with daily job log, and writing dispatch orders.
SKILLS : Extensive communication and customer service skills. Type 50 wpm, data entry, ten-key, Microsoft Word, Microsoft Office, Windows XP, Windows 8, Excel, Macintosh PC, and CRM
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