Data Analysis Analyst

Akhila Bitragunta

408-***-**** ******.**********@*****.*** www.linkedin.com/in/akhilabitragunta MILPITAS, CA Summary

Highly analytical and detail-oriented professional adept at identifying, investigating, and resolving potential fraud and compliance issues. Demonstrated excellent communication and interpersonal skills, fostering collaboration across departments to maintain a culture of compliance. Proficient in data analysis and reporting, ensuring clear and concise communication across a global audience. Experience

Scaled Abuse Analyst/Trust and Safety Analyst - 2 years Accenture @ Google (Google Play) 04/2023 - Current Extensively assessed, documented, and managed all potential emerging risks and profiles in the app ecosystem including Google Play’s Spam, Payment Fraud, Gambling and AdFraud profiles.

● Created more than 100 Google SQL rules/classifiers to track and monitor the emerging risks with 99% accuracy.

● Played a key role in a team initiative that successfully avoided over $43M in costs by eliminating potential payment fraud and spam for the client.

● Partnered with the client to identify false positives in the ML model and provided insights into the reasons behind these inaccuracies. Tested various versions to fine tune the model's precision.

● Served as the primary point of contact for bug triage, facilitating communication and providing resolution.

Trust and Safety SME 04/2022 – 04/2023

Accenture @ Google (Google Fit)

● Assisted in the development of key performance indicators (KPIs) for both onsite and offshore teams to ensure alignment with measurement metrics.

● Streamlined the process by building a new, interactive website using HTML, JavaScript, CSS which led to a notable 25% reduction in the time required for review per case.

● Provided numerous shadow sessions, workflow training sessions and increased the bottom percentile quality from 70% to 92%.

Data Analyst /Business Analyst

Automatic Data Processing, Inc (ADP, Inc) – 4 years Clients: Ernst & Young, UBS securities, Larimer County, Sodexo

● Reduced 18% time in implementing ERP reporting module for a client, with reusable programs, organized delivery process and with systemized improvements to quality control.

● Coached all the new employees to the team on the best practices, SQL

● Successfully interpreted client reports/feedback to propose an understanding of customer behavior and presented the customer retention analysis to the stakeholders

● Develop test cases and scenarios in order to pinpoint the root cause of product Education

Project Management Professional (PMP) Career Certification Bachelors in Computer Science - Graduated with honors JNTU, India Skill Highlights

● Fraud and Data Analysis

● Technical Expertise (Jira/ADP Workforce

Now/Looker/Buganizer/Python/Java)

● Reporting & BI Tools: Tableau, Looker

Studio, PLX Dashboards

● G-suite including Google Sheets & Excel

● Root Cause Analysis (RCA)

● Investigations

● Optimization

● Problem-Solving

● Agile Methodologies

● Critical Thinking.

● SQL (databases - Oracle, MySQL, PLX

Scripts: BigQuery)

Contact this candidate